Application Support Analyst

2 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Langland Consultants Full time £24,000 - £30,000 per year
Job Description

Support Analyst - ( PHP,MySQL applications)

Support Analyst ( Business / Software Applications):

Do you have an background in supporting web applications or software? Do you have a broad technical skillset looking to work with new technologies and looking for a new challenge? Are you passionate about technology, with a strong customer service ethos, with a background supporting Php, MySQL applications?

About the company:

Do you want to be part of a successful organisation, that delivers software for the commercial , private & public sectors, supporting a range of software applications and customers? The role can lead to a position as a Developer or even into Consultancy within the business.

About the role:

The Support Analyst / Consultant role will be office based in their Sutton Coldfield office, supporting customers using the company's software, in a 2nd line support role, building a strong technical awareness of the full technical skillset. Working closely with the other teams and developers, sharing knowledge and collectively resolving customer queries and documenting the process.

The role will involve supporting distributed and web based applications written in PHP, MySQL.

The role could develop into joining the development team or doing some on-site consultancy with customers implementing business applications.

Key Responsibilities:

  1. Support of various web based business applications written in PHP, MySQL
  2. Provide quality assurance and resolving any queries
  3. Prioritise, resolution of configuration and deployment issues
  4. Documentation of the configuration process of the software products to help with further project implementation.
  5. Updating User Support guides and expanding the Support Knowledge base
  6. Root cause analysis
  7. Any other related duties as required by the business, including analysis and advising the customer on best practice.

Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

  • Previous support experience of distributed or web based systems developed in PHP, MySQL
  • IIS & Web
  • Business Applications
  • Microsoft technologies
  • Data Analysis

Benefits (Negotiable)

  • Basic salary of up to £30k on offer
  • Pension
  • Healthcare
  • 25 Days holiday

Candidates who have some programming experience with PHP ( from University or self-taught will also be considered for the role, as training will be given.

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress to a Developer role and make an impact with their software product capability.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future.

You are within your rights to ask us to remove your information at any time.

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