IT Support Engineer

1 week ago

London Stockley Park LW, United Kingdom IMG Full time £45,000 - £65,000 per year

Working Conditions:

Permanent, Shift Work: 40 hours per week

London, Stockley Park

What You'll Do:

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.

Core Responsibilities:


•Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented


•Provide thoughtful end user computing support for diverse business units and different locations


•Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements


•Adherence to and enforcement of all information security protocols


•Perform preliminary server administration and manage the network connectivity


•Help champion, deploy, and support new technologies to address business needs


•Demonstrate excellent communication skills, integrate well at all levels and be able to work independently


•A strong ability to remain focused with a professional and flexible attitude while multi- tasking


•Always maintain complete confidentiality and discretion


•Participate in moves and changes as they relate to the technology environment


•Occasional travel and occasional on-call escalation support

You Have These:


•Previous experience in a level one IT support role


•Administer, maintain, and support Microsoft Office productivity suite


•Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration


•Remote access and VPN Configuration and Administration


•Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms


•Enterprise Level AV Administration and Support


•Set up and support mobile devices and desktop telecommunications


•Strategic Thinking: Ability to identify and escalate trends for attention.


•Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.


•Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.


•Continuous Improvement: Understand the needs of the business

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