Live Events Supervisor, Studios,

Who We Are:At IMG, our Studios business use content and technology to power the world's passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball and Major League Soccer. We've built Europe's best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world's best sporting coverage. Our facilities include four broadcast studios, fifty edit suites and a multitude of radio, podcast, dubbing and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative. Whether it's live coverage, archive, highlights, social media, branded content or feature films, we give the audience a front row seat to the best sport in the world.

Key Responsibilities and Accountabilities

• To facilitate the smooth running and high quality of service for all live operations through the technical facilities.
• Ownership of the Live Operations.
• The supervision of MCR operators, Transmission operators in the point of presence
• To be the point of reference for the client on a Day to Day basis.
• Ensuring that there is correct staffing levels in line with live event needs.
• Work closely with the Lead Engineer to ensure the smooth running of live operations through the point of presence
• Liaise closely with the Delivery Operations Supervisor to ensure that the clients are supported, pre, during and post events.
• Ensure that client operations and technical facilities meet client requirements and expectations.
• Highlight potential issues and offer solutions to provide the required services.
• Ensure all interested parties are fully informed regarding any issues that arise and suggest steps to prevent re-occurrence.
• Creation of reports when incidents arise and distribute to all relevant parties.
• Ensure that there is sufficient knowledge and skill base available throughout the team.
• Document and communicate technical and operational procedures.
• Document and communicate operational issues.
• To be an approachable and highly knowledge point of reference for all aspects of point of presence operation,
• Recommend operational improvements to the technical workflow
• Recommend potential technical strategies for the delivery of services.

Unusual Challenges or Circumstances

• Will involve weekend work to provide cover during live events.
• Will involve some late nights with unsociable hours and possible occasional overnights to provide cover during live events.
• May involve working on bank holidays.

Key Results Areas

• Ensuring that service level agreements for Live Operations are met.
• Ensure that the Lead Engineer, Account Manager, and Directors are fully supported and informed of issues regarding any Live Operations.
• To maintain a productive and successful business relationship with clients and service providers.
• Help to develop an efficient workflow with the client.

Knowledge and Experience

• Experience in a supervisory broadcast engineering position with excellent knowledge of technology and working methods.
• Extensive experience in a live television environment.
• In depth knowledge of transmission systems, including SCTE and closed captions
• Extensive knowledge of video encoding and streaming protocols
• Knowledge of TV production processes.
• Knowledge of Post Production workflows.
• Demonstrated established and commercially productive relationships with clients and service. providers
• Desirable
• Proven track record of supervision and leadership
• Keen interest in sport

Skills and Abilities

• A technical and or engineering background and keen interest in broadcast technology.
• Leadership skills and an ability to manage and motivate people in a live environment.
• Provide clear instructions for addressing current issues and future challenges.
• Excellent communication and interpersonal skills.
• Ability to keep calm and react positively in a pressured live environment.
• Communicate effectively while addressing technical issues keeping clients informed.
• An ability to explain technical information clearly including preparing technical documents.
• Effective communication to clients, colleagues, and management.
• Excellent diplomacy and communication skills
• Ability to act professionally at all times and interact with a range of personalities in a pressurised environment
• Positive and helpful approach
• Ability to effectively manage and motivate a team
• Highly proactive in anticipating issues and resolving them.

Qualifications and Training

• Relevant broadcast experience and qualifications
• General education in Science based subjects to at least A-Level standard or equivalent
• Degree (or equivalent) in Electronic/Communications Engineering

Working Conditions

• This role is based at our facility in Stockley Park, Uxbridge

• This is a 2-year fixed term contract

• You will be required to work unsociable hours including occasional weekends, late nights and overnights to provide cover during live events.

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