Aftersales Engineer

Our client based in Uxbridge are looking for a Aftersales Engineer to join them on a full time permanent basis. This opportunity offers a great salary and benefits
Our client our a global organisation and a leading brand in their field, with offices and opportunities across the world. If you're looking to join an organisation where they invest and nurture their employees in a growing company then please apply
Summary:
After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning and refrigeration, cooperating with service/design section and with factory servicesection report to General Manager in the Technical Division.
The job holder will do various services for products for customers (providing service on site, commissioning of product, and creating presentation). The engineer is required to continuously develop their knowledge in technical specification of products. Theactivities include planning service for new products, instructing service methods and promoting new products.
Main Duties:

- Technical support to distributors / customers
- Visit the site for commissioning / trouble shooting for customers/distributors Visit distributors' / customers' office to provide response{s) to their inquiries Check the drawing of projects {unit/ pipe/ electrical installation), setting, and check the operationdata
- Submit reports for technical supports for site visits
- Support after sales activities
- Support spare parts activities for the operation team to improve spare parts delivery
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support design section/service section activity
Register subsidy schemes/ certification programs
- Register new products with national subsidy schemes, quality certification schemes and other country requirements
- Arrange and support random tests as required
Survey the market information for new products
- Benchmark competitors' new products continuously and making comparisons;
- Survey relevant standards / regulations / EU directives;
- Visit exhibitions to investigate new products / market information;
- Attend relevant seminars / meetings relating to heat pump industry associations.
Required Qualifications:

- Degree in Engineering or equivalent
Experience, knowledge and skills:

- Technical experience in air conditioning and/or refrigeration manufactures/distributors
- Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; chiller system; building management system; EU regulations/ directives related to air conditioning / refrigeration
- Strong interpersonal and communications skills
- Fluent English, both oral and written
- Strong communication skills
- Strong problem solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritizing skills
- Understanding of customer requirements
- Advance knowledge in Microsoft (Windows, Word, Excel, PowerPoint)
- Create and carry out presentations;
- Analyze operation data of the products.
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required.