Customer Service Advisor

2 weeks ago

Sunderland SR, United Kingdom ATG Entertainment Full time £25,396 - £30,000 per year
  • Role

Contact Centre & Customer Service
- #### Salary

12.21
- #### Hours

40
- #### Type

Fixed Term Contract - Full Time
- #### Closing Date

at 23:59
- #### Location

1st Floor, The Yard

Sunderland

Tyne and Wear

SR1 3AW

Customer Service Advisors - 3 months Fixed Term Contracts

6 x Full Time Positions - 40hrs per week £25,396.80 p.a

Positions will be working over a 7 day 6 weekly rotational shift pattern and there will be a mixture of rota days off and weekend working. The hours of operation are between 8.45am - 8pm Mon to Sat, then 10.45am - 8.00pm Sun with shifts set a week in advance. Overtime is offered as and when required

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

As part of our Contact Centre Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.

Reporting to the Customer Service Team Leader, this role is office based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.

You will ideally have:

  • Great teamwork skills
  • Great written communication skills as all customer contact will be via email and verbally via calls for this role.
  • A passion for delivering great Customer Service.

To Note:

Further information on the role and the skills you'll need can be found in our full job description. Please click on the link to view our full Job Description.

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds.

We offer the following benefits for our Customer Service Advisors:

  • WeCare Support Services
  • Theatre Tickets (Subject to Availability)
  • ATG+ Card membership, from three months' service for the duration of your employment.
  • Staff Discounts
  • Pension
  • Free eye tests for those using display screen equipment at work

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please email to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.

Training for these roles will take place w/c 24th November 2025 subject to satisfactory references

Please note that the vacancy may be closed early if significant interest is received.

Closing Date

at 23:59

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