Floor Manager
2 weeks ago
What's in it for you?
Weekly PayTeam meal whilst on shift prepared by our chefs£20 Taxi Contribution for late shifts Clothing AllowanceEvery House Membership50% off Food & Drink, 7 days a weekStaff Room Rate; Any Bedroom, Any House, $100 a nightPrivate Health and Dental CareLife AssuranceDay off on your birthdayUp to 50% Staff Discount on Cowshed & Soho HomeIn conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.Free Counselling SessionsCookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.Continuous training to develop yourself personally and professionallyExclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much moreTeam Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.Soho House Dean Street…
Situated in an 18th century townhouse in the heart of Soho, 76 Dean Street combines historic interior details with a spacious contemporary extension. The club is spread over four floors and features a 43-seat screening room. The club comes complete with two dining spaces, rooms for lounging and working, a courtyard and rooftop terrace. On the first floor there's a formal restaurant as well as an area inspired by an upscale diner with leather booths and counter dining. The club has its own unique menu developed by our Head Chef and an extended wine list and special cocktails
The Role…
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill
Main Duties…
Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House & House Tonic" and "Club School.".Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.Maintain the highest level of appearance at all timesPrepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.Ensure employee compliance with company standards and policies and external regulationsWhat we are looking for...
Up to 1-2 years' experience in a busy hospitality venue within a management capacityInnovator and influencer with previous experience managing F&B operationsExcellent interpersonal skills and ability to build relationships (internal and external)Strong attention to detailsExcellent customer serviceFluent in EnglishOrganised and reliableAbility to work and maximize relationships within a diverse teamComputer literacy within Opera, Micros and Adaco advantageousFull understanding of local authority requirementsPersonal license holderSIA knowledge, understanding and experienceDean Street Opening Hours:
Mon – Weds – 8am – 12am
Thurs – Fri – 8am – 1am
Saturday – 11:30am – 1am
Sunday – Closed (+ Private events)
*subject to change
Nearest Station (W1D 3SQ): Tottenham Court Road, Leicester Square, Covent Garden, Piccadilly Circus
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