Account Manager
1 week ago
Role Overview
Are you passionate about building strong relationships, delivering exceptional client experiences, and driving meaningful results? At Orange & Gray, our Account Managers are trusted partners to our clients (who we refer to as members), helping them unlock value and achieve their goals.
In this role, you'll manage a portfolio of members, acting as their advocate while working closely with internal teams to deliver a seamless, gold-standard experience. You'll balance recurring touchpoints, ad-hoc requests, and strategic opportunities, ensuring members always feel supported, understood, and excited about working with us.
About Us
We're a forward-thinking digital marketing company that thrives on innovation, collaboration, and impact. Our fully remote team embraces flexibility while staying laser-focused on helping our members and partners succeed.
We live by three values:
Growth Mindset – always learning, experimenting, and improving.
Results Focused – outcomes matter more than busywork.
Give a Sh*t – about our work, our team, and the communities we serve.
What You'll Do
Be the Trusted Partner
- Own relationships with your portfolio of members, building trust and ensuring they feel heard, valued, and supported.
- Anticipate client needs and proactively deliver solutions that drive impact.
Deliver with Excellence
- Lead structured calls, preparing agendas, reviewing performance metrics, and setting next-step actions.
- Oversee all deliverables, ensuring outputs are on time, high-quality, and aligned with members' goals.
- Produce and present monthly reports, explaining results, celebrating wins, highlighting risks, and uncovering opportunities.
Spot Opportunities & Solve Challenges
- Act as the voice of the member internally, flagging blockers early and facilitating solutions.
- Identify upsell or expansion opportunities that genuinely support members' objectives.
Collaborate & Elevate
- Work closely with Fulfilment and other teams to ensure smooth delivery and a consistent member experience.
- Contribute to improving processes, templates, and automation that make life easier for both members and the team.
- Share best practices and insights with peers to raise the overall standard of the department.
What We're Looking For
We're seeking a confident and experienced communicator, a proactive problem-solver who thrives in a client-facing role. To be considered for the role, you must have;
- Extensive Experience in account management, client success, or a similar role within a marketing agency.
- Excellent communication skills — you can translate complex data into clear insights and recommendations.
- Organisation and attention to detail — you stay on top of recurring tasks while managing multiple priorities.
- A consultative mindset — you understand client goals and connect them with solutions.
- Collaborative energy — you work seamlessly across teams and value shared success.
Apply now and help us deliver exceptional experiences to our growing community of members.
Job Type: Full-time
Pay: Up to £32,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home
Experience:
- Account management: 2 years (required)
- marketing: 1 year (required)
Work Location: Remote
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