CRM Product Manager

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

Howden is embarking on an exciting global CRM transformation, unifying our platforms into a single, enterprise-wide Salesforce solution. This role offers a unique opportunity to shape the future of CRM across our organisation — driving adoption, engagement, and measurable business value on a global scale.

As Salesforce Product Owner, you will lead the development and delivery of Howden's global Salesforce roadmap, ensuring the platform not only meets business needs but is embraced by users across regions. You will champion adoption through effective stakeholder collaboration, training, and communication, fostering a culture of consistent, data-driven client engagement.

Working closely with the Howden Client Programme team and stakeholders worldwide, you will manage a small team and play a key role in delivering our digital transformation vision.

• Serve as the primary product owner for Salesforce CRM, defining and managing the global roadmap to align with strategic objectives.

• Lead the migration from legacy CRM systems to Salesforce, ensuring minimal disruption and maximum benefit.

• Drive user adoption and engagement through effective communication, training, and support initiatives.

• Partner with regional teams to understand sales and client management needs, delivering scalable, user-focused solutions.

• Oversee platform governance, data integrity, and compliance with internal and external standards.

• Promote standardisation and best practice through reusable templates and components.

• Deliver core CRM capabilities including lead management, opportunity tracking, reporting, and workflow automation.

• Monitor adoption, usage, and business outcomes to demonstrate value and inform continuous improvement.

• Collaborate with Legal, Risk, Compliance, Data Governance, and Information Security teams to maintain regulatory alignment.

• Manage vendor relationships and external consultants supporting the Salesforce programme.

• Contribute to the global digital transformation strategy, ensuring Salesforce underpins Howden's growth and client-centric vision.

• 8+ years' experience in product ownership, CRM transformation, or enterprise platform delivery.

• Proven track record in global Salesforce implementations and migrations from legacy systems.

• Strong understanding of the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud).

• Experience in governance, compliance, and risk management in data-driven environments.

• Skilled in Agile methodologies, backlog management, and roadmap delivery.

• Exceptional stakeholder engagement and relationship management across global teams.

• Excellent communication and presentation skills, with the ability to engage senior leadership.

• Strategic thinker with strong problem-solving ability and a pragmatic mindset.

• Ability to translate complex technical solutions into clear business value.

• Comfortable working in a fast-paced, evolving environment.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.