Contact Centre Performance Coach

2 days ago

Bradley Stoke, United Kingdom RAC Full time

Location:
Bristol (Bradley Stoke)

Contract:
Full-time, permanent

Rota-based shift patterns between:
Mon-Fri 08:00-19:00, Sat 09:00-17:00 — no Sundays

Salary:
Competitive salary and monthly bonus up to 30%

Are you passionate about helping others succeed in sales? Join our Bristol-based Contact Centre team as a Sales Performance Coach and help our sales agents grow, improve and deliver amazing customer experiences.

In this role, you'll use sales data, call quality insights, and customer feedback to spot opportunities for improvement. You'll work closely with Team Managers to support agents through 1:1 coaching, sales training, and performance development - all while learning and growing your own skills in a supportive environment.

Whether you're coming from a sales background or have a passion for people development, this is your chance to build a career in sales enablement, coaching and customer experience with plenty of support and opportunities to progress.

Key Responsibilities

  • Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions.
  • Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements.
  • Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration.
  • Maintain accurate coaching records, monitor progress, and escalate where performance or compliance issues persist.

Skills & Experience

  • Strong understanding of sales and retention strategies, with confidence in objection handling and compliance.
  • Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change.
  • Comfortable supporting a range of team members, from new starters building confidence to more experienced agents looking to sharpen their skills.
  • Confident using digital tools and templates to support coaching conversations and track progress over time.
  • Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.

Why you'll love working for us

  • Bonus scheme - Boost your earnings by up to 30% monthly
  • Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
  • Getting Here Made Easy - We offer free onsite parking for all employees, including access to electric vehicle (EV) charging points. Our site is well-connected by public transport and provides cycle storage—making it easy to commute in a way that suits your lifestyle.
  • Free RAC Ultimate breakdown cover - From your very first day
  • Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
  • Generous holidays - 23 days plus bank holidays (rising to 25 with service)
  • Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
  • Wellbeing support - 24/7 confidential support helpline for you and your family
  • Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?
For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work, and we'll be with you every step of the way to help you grow and develop your career.

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