Commercial & Process Improvement Administrator

1 day ago

Brighton, Brighton and Hove, United Kingdom Proclinical Staffing Full time

About the Role

This hybrid role (remote/office-based) supports commercial and operational functions by managing administrative tasks such as planning, scheduling, data preparation, reporting, contract amendments, and system change requests. You'll play a key role in ensuring smooth operations through exceptional communication, prioritisation, and attention to detail.

Hours:
37.5 per week
Location:
UK & Ireland (remote/office-based)

Contract length: 12 months

Key Responsibilities

Workload Management & Prioritisation

  • Plan and manage repeatable and ad hoc tasks
  • Run daily, weekly, and monthly reports
  • Provide administrative support for customer contracts
  • Multitask effectively and manage time to meet deadlines

Quality & Continuous Improvement

  • Review and validate documents and data
  • Maintain accurate records for monitoring and reporting
  • Ensure service levels and quality standards are met
  • Challenge and improve ways of working through ongoing learning

Customer & Colleague Experience

  • Handle internal and external customer queries
  • Deliver exceptional service and go the extra mile to ensure satisfaction

Communication & Collaboration

  • Communicate clearly and proactively
  • Collaborate seamlessly across teams and functions
  • Keep stakeholders informed and respond in a timely manner

Preferred candidates will have experience in at least one of the following areas:

  • Project Management
  • Process Management
  • Automation

Qualifications & Experience

  • GCSE Grade C or above (or equivalent) in English and Maths
  • Post Leaving Certificate (PLC) – Ireland
  • Proven experience in administration within sales, business development, or high-volume office environments
  • Experience in customer-centric roles (B2B and B2C)

Preferred candidates will have experience in at least one of the following areas:

  • Project Management
  • Process Management
  • Automation

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