Wholesale Administrator

WHO WE ARE

KILLSTAR is a dark n' edgy lifestyle cult, built on provocative thinking and unconventional ideas. Combining bold design, strong identity, and unapologetic attitude, we've created a world for the free-thinkers, dreamers, and night dwellers. We're a global brand on a mission to push creative boundaries — and we're looking for a Wholesale Administrator to join our team and support the next phase of our growth.

THE ROLE

As a Wholesale Administrator, you'll play a key role in the day-to-day operations of our wholesale business. We are looking for someone passionate about being part of a wholesale team for a fashion e-commerce business, bringing energy, curiosity, and commitment to delivering exceptional results. Whether you're taking your first step into fashion wholesale or bringing existing experience, this role offers scope to grow and develop with us. You'll help ensure our global partners have an exceptional experience, from order processing
to marketplace management,
while keeping the engine of our wholesale business running smoothly. Based within our Brighton HQ, you'll work closely with internal teams and wholesale partners to represent the KILLSTAR brand in all interactions.

WHAT YOU'LL DO

·      Perform data entry, checking and reconciliation of wholesale orders.

·      Create refunds and handle payment disputes, ensuring all financial records are accurate.

·      Support with invoicing for each account and ensure the finance team has the relevant documentation.

·      Manage the B2B and wholesale catalogue collection, maintaining imagery and product details.

·      Support account queries and maintain consistent communication with partners.

·      Assist with sample management for wholesale shoots, meetings, and shows.

·      Help collate and prepare weekly, monthly, and quarterly wholesale reports, feeding back insights to the wider team.

·      Assist with ad-hoc tasks and operational requests from management.

·      Support new season launches, trade shows, and showroom appointments — creating line sheets, price lists, and order forms.

·      Liaise with warehouse and logistics partners to coordinate shipments and resolve delivery issues.

·      Recommend and implement improvements to wholesale processes and workflows.

·      Support the day-to-day management of marketplace channels such as TikTok Shop, Amazon, and eBay.

·      Use PLM and Shopify systems to monitor product performance and streamline communication between teams.

·      Lead weekly, monthly, and quarterly wholesale reporting, contextualising findings for commercial use.

·      Work with marketing to plan the wholesale marketing calendar and brief mailers for new collections.

·      Train or mentor junior team members where applicable.

·      Attend sales meetings to record key actions and help facilitate follow-ups.

·      Collaborate with Design, PD, and Production teams to source samples and manage timelines.

·      Own onboarding and management of new wholesale accounts, ensuring all details are accurate and complete.

ABOUT YOU

· years' experience in a wholesale, e-commerce, or operations role.

·      Hands-on experience with Shopify (product setup, order management, or reporting).

·      Highly organised and detail-driven, with the ability to manage multiple priorities in a fast-paced environment.

·      A confident communicator who builds strong relationships internally and externally.

·      Proficient in Excel or Google Sheets, comfortable handling and analysing data.

·      Excellent communication skills and can manage different projects simultaneously.

·      Enthusiastic, with strong admin skills and a genuine passion for fashion and brand-building.

·      Understands wholesale systems and processes, including Shopify and B2B operations.

·      Able to support multiple departments with a positive, proactive approach.

·      Exposure to marketplaces such as TikTok Shop, Amazon, or eBay.

·      Confident analysing sales and stock data to support commercial decisions.

·      Customer Focused: you are constantly looking for ways to improve the experiences of internal and external.

·      Strong ownership mindset with the ability to improve processes and guide others.

WHAT WE OFFER

·      A front-row seat in a growing global fashion brand — working with a passionate, creative team.

·      Exposure to all sides of wholesale and marketplace operations, with opportunities to take ownership as your skills grow.

·      Structured onboarding, training, and ongoing support from experienced team members.

·      Hybrid working — three days at our Brighton HQ and two days remote flexibility.

·      Career development opportunities

·      Employee discount and access to exclusive product launches.

·      A culture that celebrates individuality and embraces the unconventional.

READY TO JOIN THE CULT?

If you thrive in a fast-paced environment, love fashion, and want to be part of a brand that lives outside the ordinary, we want to hear from you.