Ecommerce and Customer Service Assistant
2 weeks ago
Join Our Team at Dalston Mill Fabrics – Ecommerce Assistant
Dalston Mill Fabrics is a proudly family-run business with over 40 years of experience in the textiles industry. We've built a trusted name in our community, and now we're expanding our reach online, offering cut-length fabrics directly to makers, hobbyists, designers, and crafters across the UK. As our online store continues to grow, we're looking for a dynamic and detail-oriented individual to join our ecommerce team.
What You'll Be Doing
- Customer Support: Respond to customer inquiries via phone and email, offering friendly, efficient support with product questions and order issues.
- Product Management: Help upload new products to the website, including taking product photos and editing images (no photography experience needed – we'll show you the ropes).
- Website Maintenance: Regularly check for errors and suggest improvements to ensure the site runs smoothly and looks great.
- Stock Organisation: Support the warehouse team with stock management, including inventory checks.
- Hands-On Support: Occasionally assist with packing orders, printing courier labels, or other warehouse tasks when the team is busy or short-staffed.
What We're Looking For
- A positive, friendly attitude and a genuine passion for great customer service.
- Confidence speaking on the phone and writing clearly and professionally.
- Interest in ecommerce and a willingness to learn what makes a great online shopping experience.
- Solid computer skills, especially with Microsoft Office (Excel in particular).
- An eye for detail, strong organisational skills, and the ability to stay calm under pressure.
- A proactive, can-do approach – someone who's happy to roll up their sleeves and get stuck in.
Why Work With Us?
You'll be joining a supportive, close-knit team where your ideas and input will make a real difference. Whether you're just starting your career or looking to grow your ecommerce skills in a creative industry, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
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