Ecommerce and Customer Service Assistant

2 weeks ago


Hornchurch RM SJ, United Kingdom Dreamgrade of London Ltd Full time

Join Our Team at Dalston Mill Fabrics – Ecommerce Assistant

Dalston Mill Fabrics is a proudly family-run business with over 40 years of experience in the textiles industry. We've built a trusted name in our community, and now we're expanding our reach online, offering cut-length fabrics directly to makers, hobbyists, designers, and crafters across the UK. As our online store continues to grow, we're looking for a dynamic and detail-oriented individual to join our ecommerce team.

What You'll Be Doing

  • Customer Support: Respond to customer inquiries via phone and email, offering friendly, efficient support with product questions and order issues.
  • Product Management: Help upload new products to the website, including taking product photos and editing images (no photography experience needed – we'll show you the ropes).
  • Website Maintenance: Regularly check for errors and suggest improvements to ensure the site runs smoothly and looks great.
  • Stock Organisation: Support the warehouse team with stock management, including inventory checks.
  • Hands-On Support: Occasionally assist with packing orders, printing courier labels, or other warehouse tasks when the team is busy or short-staffed.

What We're Looking For

  • A positive, friendly attitude and a genuine passion for great customer service.
  • Confidence speaking on the phone and writing clearly and professionally.
  • Interest in ecommerce and a willingness to learn what makes a great online shopping experience.
  • Solid computer skills, especially with Microsoft Office (Excel in particular).
  • An eye for detail, strong organisational skills, and the ability to stay calm under pressure.
  • A proactive, can-do approach – someone who's happy to roll up their sleeves and get stuck in.

Why Work With Us?

You'll be joining a supportive, close-knit team where your ideas and input will make a real difference. Whether you're just starting your career or looking to grow your ecommerce skills in a creative industry, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

Benefits:

  • Casual dress
  • On-site parking

Work Location: In person


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