RTA Litigation Claims Handler

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of the team or thinking about joining us, you'll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. It's a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you're ready for the challenge.  You can find more details about DLG Legal Services on our website.

A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanent or fixed term contract.Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

What you'll be doing

Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
 

We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.

What We Are Looking For

• Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.

• Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous

• Able to engage effectively with clients

• Happy to work towards targets

• Able to work well under pressure and maintain attention to detail

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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