General Assistant

Lee Valley Ice Centre

General Assistant – Flexible Worker

Evenings, weekends and holidays

GLL is looking for a General Assistant – Flexible Worker to join the team at Lee Valley Ice Centre. You'll be involved in key aspects of the operational services across all areas of the centre including ice operations, fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us.

General Assistants will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.

Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too

What you need:

• A good level of Ice-Skating experience
• A can-do attitude
• A real focus on customer service.
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Able to work earlies, lates and weekends.

Key Ice Centre Responsibilities:

• Ice marshalling during public sessions and events to ensure safety, customer enjoyment, and the enforcement of rink rules.
• Supporting skate hire operations, including equipment preparation, fitting, and returns.
• Assisting with ice surface preparation and monitoring during sessions.
• Providing friendly, helpful guidance to skaters of all ages and abilities.
• Supporting event and party setups around the ice rink.

What you'll do:

• Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
• To prepare areas and equipment for events/activities as appropriate.
• To carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor / Manager any faults or major repairs in line with company procedures.
• Responsible for the efficient and effective control of the day-to-day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
• To prepare areas and equipment for events/activities as required.
• To ensure that all equipment is used in a manner consistent with safe working practice.
• To ensure that equipment is fit for purpose prior to customers being allowed to make use of.
• To ensure excellent standards of cleanliness at all times.
• To promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:

As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.