General Manager

Totally Delicious are always looking for people to join our passionate team and we strive to deliver an exceptional guest experience within all areas of the workplace, whilst ensuring that all company, branding and procedures are adhered to.

Job Description

Title: Full Time General Manager

Salary: £35,000 per annum plus Bonus

Hours: 40 hours per week – fully flexible and available for weekends (working 2 out of 4 weekends per month)

Location: The Grain Store, The Hatchery, Fir Ln, Middle Aston, Bicester OX25 5QL

What Totally Delicious are looking for?

Do you have a natural gift for hospitality and a real passion for food and drink? Are you a motivated hospitality professional ready to step into a leadership? If so, Totally Delicious are on the lookout for an ambitious General Manger who thrives on delivering exceptional guest experiences and supporting smooth day-to-day operations.

Being an GM is demanding yet rewarding and our Totally Delicious Team make it so much more than "just a job". Day to Day running of a busy Cafe is first and foremost yet we are always keen to hear about new ideas and for you to add touches of your personality to Totally Delicious plus ensuring your Team and customers have the best day, every day.

Also, you will set the standard and lead by example; hence a great eye for detail is an absolute must. You will strive to motivate and lead the team forward with passion and commitment to provide excellent customer service with a hands-on approach.

This role is essential for creating an exceptional customer experience and driving business growth.

As a Totally Delicious General Manager at The Grain Store you will:

• Care about finding, growing and engaging your team
• Be accountable for running all aspects of The Grain Store
• Be passionate about doing the right thing for your staff and your customers
• Dream big and think differently about new ways to increase sales and growth
• Celebrate and create a buzz by sharing enjoyable experiences

Key Areas of Responsibility:

• Have fantastic communication skills on all levels
• To be an ambassador for our values HEART Honesty, Enthusiasm, Attitude, Respect and Teamwork
• Lead, motivate and inspire the Team and Supervisors
• Excellent customer service
• Support the management team in effectively running the daily operation
• Coaching and motivating the team to deliver outstanding service
• Managing shift performance, from pre-service briefs to closing checks
• Handling ordering, stock rotation, and supplier coordination
• Ensure team have clear objectives
• Ensuring all daily tasks are completed
• Upholding standards and cleanliness throughout the site
• Support management with training of the team to the legal requirements of Health and Safety
• Show a positive attitude
• Introduce business solutions and ideas – we love listening and implementing positivity

Duties and Responsibilities:

Operational Management

· Assist in the overseeing of day-to-day operations, ensuring smooth functioning of the The Grain Store.

· Develop and implement standard operating procedures (SOPs) to enhance efficiency.

· Assist in managing inventory, ordering, and stock control to meet customer demand.

· Ensure compliance with health and safety regulations, sanitary practices, and food handling standards.

· Mange cash register, safe and transaction accurately, including opening and closing procedures.

Customer Service

· Foster and create a welcoming and friendly atmosphere for customers, ensuring their satisfaction.

· Ensure exceptional customer service is provided by all staff members.

· Handle customer inquiries, complaints, and requests in a professional manner.

Quality Control

· Maintain the highest standards for food and drink while ensuring company specs are followed by all staff members.

· Conduct regular quality checks to identify and address and issues promptly.

Administrative Tasks

· Assist in administrative duties, such as rota scheduling, payroll, and reporting.

· Maintaining accurate records of sales, inventory, and employee performance.

· Monitor sales performance and set targets to maximize revenue, identify trends and suggest improvements to your line manager.

· Collaborate with the marketing team to implement promotional campaigns and initiatives.

Financial Management

· Monitor financial performance and implement cost control measures.

· Analyse financial reports and take appropriate actions to improve profitability.

Quality Assurance

· Ensure the quality and consistency of all F&B served

· Maintain cleanliness and hygiene standards throughout

· Conduct regular inspections to identify areas for improvement and implement necessary changes

Staff Management

· Assist in scheduling and organise shifts to ensure adequate coverage during peak hours if required by your line manager.

· Provide ongoing coaching and performance feedback to staff members.

Qualifications and Skills

· At least 1 years' experience in hospitality management.

· Proven experience as a Assistant Manager / General Manager or in a similar leadership role in the food and beverage industry.

· Strong leadership and team management skills.

· Excellent communication and interpretation skills

· Sound knowledge of hospitality operations, including barista skills some food preparation skills.

· Ability to work under pressure and handle challenging situations.

· Strong business acumen and financial management skills.

· Familiar with POS systems, inventory management, and Microsoft Office Suite.

What we love:

· Proven Experience: You've held supervisory or assistant management roles in hospitality, with a solid understanding of both front-of-house and bar operations.

· Operational Know-How: From opening and closing procedures to rota planning and stock control, you keep things running like clockwork.

· Leadership Skills: You can lead by example, support team development, and step up with confidence when the GM is away.

· Customer-Focused: You naturally build rapport with guests and know how to create a warm, memorable experience every time.

· Eye for Detail: Clean sites, well-executed service, and attention to standards are second nature.

Our great Company perks include

• Complimentary lunch and drink whilst on shift
• 2 out of 4 weekends off
• Free on-site parking
• Day time operational hours
• Amazing location
• 28 days holiday
• A fun, fast-paced environment where your input genuinely matters
• Supportive, hands-on leadership team that values your growth

Qualifications and Must Haves

• Previous experience in a F&B or hospitality setting is essential
• Strong communication skills with the ability to engage positively with customers
• A team player who can work collaboratively in a busy environment
• Flexibility to work various shifts, including weekends and holidays as needed
• A passion for helping others and providing excellent service

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person