Client Success Manager

7 days ago

Gateshead, Gateshead, United Kingdom Worldpay Full time £40,000 - £80,000 per year

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Client Success Manager to join our ever-evolving Global Operations team and help us unleash the potential of every business.

This newly created role will support our expansion into strategic banking relationships. As a Client Success Manager, you will be responsible for the ongoing relationship between Worldpay Operations and Bank partners.

What you'll own as a Client Success Manager:

  • Manage the end-to-end experience and relationship with our bank partner, Santander.
  • Oversee operational processes and procedures, KPI reporting and continuous improvement initiatives to ensure all commercial and customer-related objectives are delivered.
  • Serve as primary point of contact to support client requests, issue resolution and associated escalations/complaints.
  • Coordinate with Santander counterparts, relationship managers and other cross functional support teams to ensure the client receives the highest levels of service/satisfaction.
  • Contribute to the definition and delivery of strategies and projects that deliver an industry-leading experience for Santander clients.

What you'll bring:

  • Excellent communication skills
  • Previous experience providing best in class account management and relationship management
  • Customer obsessed, with an ability to capture the voice of the client and translate into specific objectives and deliverables
  • Strong influencing, negotiation and dispute resolution skills
  • Senior stakeholder management skills, with demonstrable experience managing and meeting internal and external expectations
  • Goal orientated and commercially driven; you strive for excellence in all that you do
  • Data driven and analytical with an ability to distil complex information into simple narratives
  • Excellent time management skills.

It's a bonus if you have:

  • KYB/CDD/Credit Risk knowledge
  • Previous experience in an FCA regulated business
  • Qualifications gained within the Financial Services Industry

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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