Client Ops Associate
2 weeks ago
Client Operations Assicate / Customer Service
This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career.
What you'll being doing
- Supporting a range of critical operational processes that support the Company in providing a superior service to our clients
- Working closely with the Product, Sales and Customer teams to support their work
- 1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders
- Utilising operational tools and project management platforms, such as Hive, to drive efficiencies
- Facilitating communication between key stakeholders and internal departments
- Liaising with stakeholders in both our UK & US teams, helping us work towards the alignment of working practices
About you
- Client-oriented
- Organised with excellent attention to detail
- Exceptional written and verbal communication skills
- Problem solver with a positive mindset
- Ability to multi-task multiple concurrent work activities
- Flexible & adaptable - you'll be cross trained in a number of processes so that you'll be able to support processes in line with business priorities
- A strong team player and desire to see the team succeed as a whole, but also, when required, the ability to establish priorities and work independently
- Ability to learn new tools and processes quickly and disseminate that knowledge cross-functionally
- Inquisitive and curious by nature, with a hunger to learn
- Analytical and data driven - a good level of competency in Excel
- Reliable, dedicated and hard working
- Company pension
- Additional leave
- Cycle to work scheme
- Free fitness classes
- On-site parking
- Private medical insurance
- Referral programme
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