eCommerce Manager

Are you a beauty eCommerce professional with proven marketplace experience and a passion for driving digital growth?

We're looking for someone who can combine beauty expertise with strong commercial acumen to drive marketplace growth and deliver exceptional experiences for both customers and sellers. Marketplace experience is essential for this role.

Holland & Barrett is undergoing a bold digital transformation — and we're growing fast. With over £880 million in annual revenue and double-digit growth for two consecutive years, we're investing heavily in modernising our platforms, expanding our ecommerce capabilities, and delivering personalised wellness experiences across every touchpoint.

Our online platform now holds a 35% share of the UK health and wellness ecommerce market, growing 20% year-on-year. From AI-powered product recommendations and virtual consultations to our mobile-first wellness app, we're building a seamless, data-driven ecosystem that connects customers with the right products, advice, and services — wherever they are.

This is a pivotal moment for digital talent to join us. Whether it's optimising user journeys, scaling multi-category commerce, or driving innovation in personalisation and fulfilment, we're looking for people who want to shape the future of wellness retail and make a real impact in a fast-moving, tech-enabled environment.

The Role:

We're on the hunt for a visionary eCommerce leader to help us take our Beauty category to the next level at a time of bold digital transformation. With Holland & Barrett's online platform now a market leader in health and wellness - powered by AI-driven personalisation and a rapidly expanding own-label range - this is your chance to shape the future of beauty in a business that's redefining how customers discover, shop, and care for themselves online

What you'll be doing?

• Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry.
• Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve.
• Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions.
• Forecast like a pro - ensure the right products are in the right place at the right time, minimising stockouts and maximising sell-through.
• Turn insights into action - optimise our site and app experience to keep customers inspired, engaged, and coming back for more.
• Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys.
• Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper.

Location: This is a hybrid role based in London or Nuneaton, with the requirement to be in the office at least two days per week.

The Person:

What we're looking for in you?

• Strong ecommerce expertise within beauty
• Proven success managing marketplaces with measurable impact on sales, traffic, and conversion.
• Confident using data and analytics tools (Google Analytics, Tableau, or Looker) to drive trading and commercial decisions.
• Skilled in promotional planning and trading cycle management, including campaign execution and performance optimisation.
• Experienced in vendor and marketplace management, driving profitability through effective assortment, pricing, and content.
• Commercially focused mindset, able to interpret trading performance and act quickly on opportunities.
• Strong communication and stakeholder management skills, with the ability to influence across teams and functions.

What we can offer:

Wellbeing & Lifestyle Benefits

• Salary that reflects your impact
• Health Cash Plan
• Life Assurance
• Private Virtual GP
• FREE at-home blood test kit
• Holiday Purchase option
• Pension Contribution
• Annual bonus of up to 10%
• Access to 'Wellhub' with gyms, studios and wellbeing apps

Discounts & Savings

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store

Learning & Development

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

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Division:

UK&I

City:

London

Job Type:

Full Time

Number of Hours:

37.5

Contract Type:

Permanent

Closing Date:

30 November 2025