IT Access Management Administrator

• Hove

• Full-time

• IT & Change

4707_14055

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description

We're looking for an Access Management Administrator to join our Group Functions team. This role is key to ensuring secure and efficient access to IT-supported applications. If you're detail-oriented, proactive, and passionate about delivering excellent service, we'd love to hear from you.

What you'll be doing:

• Handling access requests for joiners, movers and leavers within agreed SLAs
• Implementing approved changes to user access using manual and automated processes
• Managing ITSM tickets by investigating, updating records and advising users
• Maintaining accurate records to support audit requirements and compliance
• Applying and maintaining security controls in line with organisational policies
• Communicating risks and escalating issues to the IT Operations Manager when required
• Engaging with delivery teams to confirm service acceptance criteria are met
• Supporting change processes and testing to minimise impact on stakeholders

Qualifications

Who we're looking for:

• Experience with ITSM systems and familiarity with ITIL principles
• Strong customer service skills and ability to communicate effectively
• Good troubleshooting and problem-solving capabilities
• Understanding of IT service management processes and controls
• Ability to work collaboratively and adapt to changing priorities
• Knowledge of information security principles and risk management
• Proficiency in Microsoft Office and basic technical aptitude
• A proactive and organised approach to managing tasks and deadlines

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.