Senior Pensions Administrator

• Hove

• Full-time

• Defined Benefits

4385_18977

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.

Our Institutional Retirement business is the UK's longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

Job Description

Are you passionate about delivering excellent customer outcomes and have a strong understanding of Defined Benefit pension schemes? We're looking for a Senior Pension Administrator to join our team and play a key role in supporting our members, intermediaries and trustees with empathy, accuracy and professionalism.

This is a great opportunity to work in a collaborative environment where your technical expertise and customer focus will make a real difference.

What you'll be doing:

• Providing efficient claims services to scheme members, intermediaries and trustees
• Applying Defined Benefit scheme knowledge to check and authorise quotations and claims
• Responding to enquiries and complaints with empathy and professionalism
• Delivering on-the-job training and sharing technical advice with team members
• Acting as a technical expert and staying up to date with pensions legislation
• Maintaining scheme records and investigating anomalies
• Following standard operating procedures and ensuring full audit trails
• Communicating key updates to internal teams and third parties

Qualifications

Who we're looking for:

• Pension qualification such as CII or PMI, or equivalent experience
• Strong understanding of Defined Benefit pension schemes and related legislation
• Ability to carry out manual calculations and interpret scheme provisions
• Excellent communication and customer service skills
• Experience managing priorities and working to tight timescales
• Commitment to compliance, accuracy and customer outcomes
• Willingness to take ownership and contribute to team performance
• A collaborative mindset and ability to support others' development

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.