Customer Support Representative

7 days ago

London Area, United Kingdom EC Markets Full time £26,000 per year

Job Summary:

As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector

Responsibilities

  • Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
  • Provide accurate information about forex trading platforms, products, services, and account-related queries.
  • Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
  • Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
  • Address client issues, concerns, and complaints in an efficient manner; escalate complex cases as needed.
  • Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
  • Maintain detailed records of client interactions and resolutions in the CRM system.
  • Participate in ongoing professional development to improve forex trading knowledge and customer service skills.

Qualifications

  • Fluency in Mandarin is essential; English proficiency is also required.
  • Recent graduates welcome to apply.
  • Experience and knowledge of forex trading concepts is a plus.
  • Excellent communication and the ability to explain complex information clearly.
  • Strong problem-solving, analytical, and time-management skills, including multitasking and prioritization.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Tech-savvy with good understanding of trading platforms and software applications.
  • High level of professionalism, integrity, and empathy when dealing with clients.
  • Flexibility to work in shifts.

Compensation & Schedule

  • Pay:
    26, ,000.00 per year.
  • Benefits:
    Company events, pension scheme, flexitime; working days are Monday to Friday.

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