IT Support Analyst

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

• Support Activities: Manage troubleshooting, maintenance, documentation, installation, and configuration of systems.
• Interface Management: Review new interfaces entering support and deploy new processes in the production environment.
• Problem-Solving: Identify and resolve technical issues efficiently with a keen eye for detail.
• Continuous Learning: Stay updated on new technologies and best practices to enhance performance.
• Collaboration: Work closely with cross-functional teams, ensuring seamless communication and resolution of technical challenges.
• Provide SME/technical leadership into the Major Incident Management process as required.
• Operate in a technical architect role for operational changes/project work, including design and implementation of new requirements as needed.

A proactive and detail-oriented individual with excellent technical and problem-solving skills. The ideal candidate should demonstrate strong organizational abilities and the capacity to manage multiple tasks effectively. Additional qualities include:

• Strong communication and interpersonal skills.
• Ability to work independently and within a team.
• Commitment to continuous learning and professional development.
• Adaptability to changing priorities in a fast-paced environment.

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here:

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

We are seeking a highly motivated IT Support Analyst to join our team. The ideal candidate will be responsible for troubleshooting, maintenance, documentation, and configuration of systems while ensuring seamless production support and automated process management.

Day to day, the successful candidate will be responsible for management of a large suite of interfaces (i.e. automated processes), which comprise of mostly AFT and SSIS data delivery processes. This will involve routine daily health checks of the interfaces via our client's Control-M scheduler, and management of interface failures delivered through the ServiceNow ticketing system. The candidate will also be responsible for monitoring/responding to queries and ad-hoc requests via our shared mailbox and will also have the opportunity to support in the preparation of documentation and requests for new processes to be built