Senior UX Researcher

2 weeks ago

London, Greater London, United Kingdom NatWest Boxed Full time £60,000 - £85,000 per year

We're building something better

This role is in NatWest Boxed

At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description
Join us as a Senior UX Researcher at NatWest Boxed

  • You'll be working directly under our Research Leader, but with a high degree of agency and autonomy.
  • You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
  • This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a Senior UX Researcher, you'll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.

Additionally, you'll be:

  • Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customers
  • Championing a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needs
  • Building a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalable
  • Working closely with Product, UX Designers and the wider teams
  • Actively coaching junior team members and helping product and design colleagues grow their own independent research skills

The skills you'll need

You'll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive story

We'll also be looking for:

  • You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisions
  • The ability to deliver relevant and effective insight under varying project constraints
  • Highly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced team
  • Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders

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