Senior UX Researcher

Are you passionate about shaping the future of scientific and healthcare innovation through user-centered design?
Ready to lead impactful UX research that transforms how researchers and professionals access vital information?
About Our Team
The UX team at Elsevier is a collaborative group focused on improving the usability of the company's digital platforms. Comprising researchers and designers, they work closely with product and development teams to incorporate user insights through methods like interviews and testing. Their goal is to create accessible, intuitive solutions that enhance the discovery of scientific, technical, and healthcare information, supporting research and education worldwide.

Job Description
A Senior UX Researcher leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities

• Deeply understands customer use cases and market segments.
• Collaborates closely with UX Designers to ensure user feedback shapes design.
• Coaches teams to align with customer needs and shares research findings.
• Stays informed about competitors and regulatory environments.
• Analyzes briefs to ensure the right problems are addressed.
• Presents research insights to stakeholders and guides future projects.
• Leads user-centered research processes and mentors junior researchers.
• Applies a range of UX research techniques and creates documentation.
• Regularly tests design work with users and uses data to set project metrics.
• Expert in research analysis tools and software (e.g., Qualtrics, Lookback, ).
• Mentors junior researchers in technical skills and builds relationships with tech teams.

Competencies

• Takes ownership of personal development and career.
• Engages in regular self-development conversations with manager, coach, or mentor.
• Learns from both successes and failures.
• Builds challenges into current assignments for growth.
• Utilizes formal and informal networks effectively.
• Identifies and analyzes problems, proposing effective solutions.
• Manages day-to-day issues independently.
• Develops and integrates new ideas to improve processes or products.
• Communicates clearly, listens actively, and questions to understand others' viewpoints.
• Encourages cooperation and collaboration within and across teams.
• Builds strong relationships, treats all individuals with respect, and handles conflict constructively.
• Facilitates open discussion, removes barriers to team performance, and seeks further collaboration.

Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you
Benefits
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits specific to the UK region that we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work

To Apply
Please submit your resume with a cover letter specifically outlining your interest in the role. If you receive an error message when adding your cover letter, please combine you CV and cover letter into one document.

About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.