Senior UX Researcher

We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We are looking for an exceptional Senior UX Researcher to take on a pivotal role, setting the direction for a complex product line and driving impactful, winning experiences for our diverse user base.

In this position, you'll go beyond executing individual studies to become a strategic partner who proactively identifies the most critical research questions, shapes the research roadmap, and champions a holistic, customer-centric product strategy. You will integrate multiple data sources to deliver deep, actionable insights and lead the charge in elevating our team's research capabilities.

This is a unique opportunity to see your research make a profound change, directly defining product strategy and building the future of how teams work.

• Proactively Define Strategy: Set the research strategy for complex product team/s. Operate with a growth mindset to anticipate future needs and explore ambiguous, high-impact problem spaces.
• Integrate Data Holistically: Synthesize and integrate multiple data sources (Qual/Quant)—including primary research, usability testing, surveys, and quantitative analytics—to deliver holistic, actionable insights.
• Drive Actionable Change: Work with cross-functional leadership to ensure research insights are deeply embedded in product plans and drive measurable change.
• Lead with Resilience: Act as the voice of the user, requiring resilience to drive consensus, distill complex findings, and advocate for user-centered practices among senior stakeholders.
• Consult and Enable: Provide guidance on research best practices, and contribute to research enablement initiatives to amplify the team's research capability.
• Influence the Practice: Act as a subject matter expert, partnering with researchers across the team to share knowledge and elevate the overall quality and consistency of our research practice.
• Operate in Ambiguity: Bring a user-centered approach to projects where the problem space is undefined, demonstrating the ability to move in ambiguous spaces and define the path to clarity and impact.
• Remote Collaboration and Distributed Team: Proven ability to establish and maintain strong professional relationships and visibility while operating remotely from the core UXR team, ensuring insights are top-of-mind.

• Experience: 5+ years of professional UX research experience, with a proven track record of setting research strategy for a complex product area.
• Strategic Impact: Demonstrable history of research findings significantly impacting product strategy and driving measurable change.
• Holistic Data Expertise: Expertise in applying and integrating a wide range of generative and evaluative research methods (both qualitative and quantitative).
• Behavioral Strengths: Clear evidence of operating with a growth mindset, demonstrating resilience in advocating for users, and thriving when moving in ambiguous spaces.
• Communication: Excellent communication and storytelling skills, with the ability to distill complex ideas to their essence for executive audiences.