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Library and Information Advisor

2 weeks ago

Bury St, Suffolk, United Kingdom Suffolk County Council Internal Jobs Board Full time £28,000 - £32,000 per year

  • Suffolk County Council 

  • Address: Ixworth Library, Ixworth IP31 2HH – On-site

  • Salary: £ 25,185 per annum (pro rata)

  • Hours: 12.12 hours per week - To be worked: Week 1: Mon: Closed, Tues: Off, Wed: 13:55 – 17:05, Thur: Off, Fri: 08:55 – 13:05, 13:55 – 17:05, Sat: Off, Sun: Closed, Week 2: Mon: Closed, Tues: Off, Wed: 13:55 – 17:05, Thurs: Off, Fri: 08:55 – 13:05, 13:55 – 17:05, Sat: 09:55 –13:10, Sun: Closed

  • Contract: Permanent



At Suffolk County Council we are passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities.

Your role and responsibilities

As a Library and Information Advisor, you'll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.

On a typical day, you might:

  • Deliver excellent customer service to a wide range of visitors, including children, families and older adults.

  • Support customers with using library services, from borrowing books to navigating digital resources.

  • Run and support activities such as children's story time, crafts, and community events.

  • Help customers with IT queries, including using mobile devices, email, and social media.

  • Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.

  • Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting.

You will need

We're looking for someone who:

  • Can deliver great customer service to people of all ages.

  • Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.

  • Is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions.

  • Is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.

  • Works well as part of a team and is happy to support colleagues.

  • Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you have worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team

You will be joining a friendly, supportive team that's passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. 

For more information

Please contact Christopher Rhenius for a casual conversation. You can reach them by emailing:

How to apply

Step 1 – Read the Job and Person Profile (JPP) (Word).
Step 2 – Click 'Apply Now' to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

  1. Can you describe a time when you went above and beyond to help a customer? What was the situation and what was the outcome?

  2. Give an example of an activity or event you've run or supported for children. What did you do to keep them engaged?

  3. Tell us about a time you encountered a problem at work. How did you identify the issue and what steps did you take to resolve it?

  4. Describe a time when you had to work alone and manage multiple tasks. How did you prioritise your workload and ensure all responsibilities were met?

  5. When working alone, how do you keep yourself updated on important information, developments, or safety matters within your team or organisation?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing:  or calling If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 



Closing date: 11.30 pm, 26 October 2025.
Interview date: week commenting, 27 October and/or week commencing 3 November 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite