ICT Business Analyst HIWFRS622692

2 weeks ago

Eastleigh, Hampshire, United Kingdom Hampshire & Isle of Wight Fire and Rescue Authority Full time £36,363 - £38,320 per year

Job Details:

Salary Range: £36,363 - £38,220 per annum

Work Location: HIWFRS HQ, Eastleigh

Hours per week: 37

Contract Type: Permanent

Closing Date: 12 December 2025 The Role:

We're looking for a skilled ICT Business Analyst to join our team. Use your analytical expertise to turn data into business solutions and support strategic decisions.

As an ICT Business Analyst, you'll help staff optimise current ICT systems and assist with new projects and implementations. The role involves supporting solution delivery, testing, and customer sign-off.

You will:

Act as a key liaison between ICT, its customers and users, promoting new technology and the ICT team.

Define and document business functions, processes, and requirements.

Consult with stakeholders to understand business needs, objectives, and operational procedures.

Ensure system designs deliver benefits while meeting data accuracy, security, and compliance standards.

Undertake gap analysis and prioritise developments aligned to the Safety Plan.

Track and document changes to specifications and tangible business and financial benefits.

Support user acceptance testing and produce training materials.

Identify opportunities for process improvement and assist in preparing proposals for new solutions.

Conduct post-implementation reviews to identify lessons learned and compare delivered benefits against expectations.

You will need strong communication skills to work with users and ICT staff, defining and documenting requirements. You will also need to be a team player and be able to demonstrate that you can work on your own initiative, using your skills and experience to work with a wide range of people including the ICT team, staff, and suppliers where your skills in communication and negotiation will be as important as your ICT knowledge. Additional Information:

ICT Business Analyst Job Description and Person Specification HIWFRS Values:

Reaching Further - Inspiring and challenging ourselves and others.

Showing Respect - Fairness, honesty and integrity in everything we say and do.

Supporting Others - Listening and acting with compassion and empathy.

Everyone Playing Their Part - Recognising the contribution we all make.

Vetting Requirements:

This post is subject to a Standard DBS Check. Contact Details for an Informal Discussion:

Russell Sheath, ICT Project and Relationship Manager on

Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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