Software Support Analyst

At Spectrum Digital, we've spent the last decade helping organisations transform how they work - using intelligent automation to remove repetitive tasks and free people to focus on what matters. We're passionate about technology, but even more passionate about people and progress.

We're growing fast and looking for a Software Support Analyst to join our team - someone who's as curious about technology as they are about solving problems and helping others.

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About the Role

As a Software Support Analyst, you'll be the first line of defence when users need support with our intelligent automation solutions. You'll troubleshoot issues, guide users through technical challenges, and ensure our products deliver exceptional value every day.

This role is ideal for someone who:

• Has a logical, problem-solving mindset
• Loves exploring how technology can make life easier
• Enjoys communicating clearly and confidently with others

It's also a gateway role - your chance to learn from the ground up and progress into an Automation Engineer and eventually a Business Process Consultant. You'll work with some of the most exciting technologies in the market, including AI, low-code development, RPA, business intelligence, and print management.

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What You'll Do

• Support users of our solutions - both clients and internal teams
• Handle the configuration and setup of software products
• Manage your workload proactively and contribute to our knowledge base
• Escalate complex issues appropriately and collaborate on resolutions
• Build strong relationships through clear, empathetic communication
• Spot opportunities for improvement or potential sales leads

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Essential:

• A genuine passion for technology and how it can improve people's lives
• Excellent communication skills - confident, clear, and approachable
• A problem-solving mindset with the patience to work through challenges

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Nice to have (we'll help you get there):

• Familiarity with scripting (SQL, Visual Basic, JavaScript)
• Exposure to platforms such as:
• Document Management (Therefore)
• Intelligent Capture (IRISXtract, ABBYY, FlexiCapture)
• Output Management (Uniflow, Papercut, Spindle)
• Business Intelligence (QlikView, QlikSense)
• Electronic Forms

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Why Spectrum Digital?

We're headquartered at Bridgehead Business Park near the Humber Bridge, with an additional site at The Catalyst in Newcastle - a cutting-edge tech community hub.

We offer:

• Flexible working arrangements
• Competitive remuneration
• Generous holiday allowance
• A collaborative, innovative culture where your ideas truly matter

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How to Apply

If this sounds like you, send across your CV and a short covering letter.

We'd love to know:

• What got you into tech?
• What are your ambitions - big or small?
• And most importantly, why Spectrum?

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ABOUT SPECTRUM

Spectrum is an award-winning managed service technology business with over 40 years' experience and a track record of helping organisations make significant savings in time and money by introducing highly-efficient, automated business management and print processes.

We have a fantastic culture here, we do things differently and we do them well. Whilst we work hard, we also play hard and ensure that as a team, we enjoy what we do.

​We offer flexible working arrangements, a generous remuneration package and plenty of holidays.

Located on Bridgehead Business Park on the outskirts of Hull, our multi-million-pound offices are located close to the Humber Bridge and A63/M62 corridor, allowing for easy access from local areas.

If you're interested, please submit a CV and covering letter, but pleas add something a bit extra to give us a better insight into you. So why not tell us what's inspired you lately and what's the most creative thing you've seen or experienced in the last few years. Above all, please tell us why you want this job.

Spectrum is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We recruit and reward based on capability and performance — regardless of, gender, age, sexual orientation, religion, lifestyle, race, educational background, national origin, physical ability, gender identity/expression or religion. Whatever your background may be, we welcome anyone with talent & drive and encourage open communication and collaboration.

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Job Types: Full-time, Graduate

Benefits:

• Company pension
• Referral programme

Work Location: In person