Senior Service Desk Analyst

2 days ago

Hessle, United Kingdom Principal IT Full time

Senior Service Desk Analyst - £33,000/£35,000 per annum - Hull

Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence.

Duties/Areas of Responsibility

Provide desktop, server and Cloud support to clients
Diagnose and resolve technical issues within SLAs
Act as a point of escalation for Service Desk Analysts
Escalate IT issues to the Senior Engineers where necessary
Mentoring junior engineers
Firewall/Network/Wi-Fi installs
Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security
Onboarding of new clients
Producing reports and proposals for clients
Undertake medium-sized IT projects
Installations of hardware on site
Ensuring all client's technical information is documented and up to date
Highlighting of any areas where replacement equipment is neededOther:

Excellent phone manner and customer service skills
Being part of a rota to be onsite in a local school.
Work extra hours to meet deadlines, as required
Excellent team player by providing assistance and support to colleagues
Outstanding communication with the team and clients
Ensure that the highest level of customer service is provided to all clientThe Package:

If successful our client is offering a salary of £33,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply:

If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH

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