IT Service Desk Analyst

2 weeks ago

Hessle HU GD, United Kingdom The One Point Ltd. Full time £26,000 - £32,000 per year

Company description

The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes – across all sectors – a Single Point Of Contact (SPOC) for all of their technology needs.

Job description

Are you looking to start your IT career within a rewarding and supportive company?

You will work full time within our Technical Support Team with your priorities being

  • Support customer with day-to-day IT issues.
  • Implementing 1st time fixes.
  • Dealing with support requests.
  • Taking inbound calls.
  • Making outbound calls.

This posting is for our Hull office with access to public transport links with various bus stops close by should you require these. On-site parking is available.

You will deal with various types of situations, ranging from a password reset, to business critical requests. Therefore, a willingness to adapt and remain focused is key.

Qualities

  • Excellent communication.
  • High Performance Culture
  • Great phone manner.
  • Ability to work as part of a team.
  • Work well under pressure.
  • Great customer service skills.
  • Passion for IT and Technology.
  • Enthusiastic.
  • Confident.
  • Helpful.
  • Self-Motivated.

Desired Skills

  • Experience with Microsoft 365.
  • Experience with Windows Server.
  • Understanding of Networking.
  • Understanding the best practises of Cyber Security.
  • Understanding the features of Windows 10/11.
  • Confidently troubleshoot a variety of infrastructure/setups.
  • Understanding of Telecoms, Mobile, VoIP. Including their connectivity.

Benefits

  • 26 Days paid holiday plus bank holidays which increases with tenure (up to 31 days).
  • Health and Wellbeing Scheme for you and your children.
  • Full Salary Sacrifice Scheme.
  • Monthly cross company breakfasts.
  • Monthly funded team building and social events (bowling, darts, dining, go-karting, axe throwing and more).
  • Protected learning time and funded certifications.
  • Annual staff and partner/spouse away social.
  • Increased annual leave entitlement with tenure.
  • Ongoing training and development.
  • Staff discount or 'at cost' scheme.
  • Opportunity to join The One Point Foundation committee.
  • 1st Class working environment.
  • Planned Working From Home.

Job Type: Full-time

Pay: £26,000.00-£32,000.00 per year

Work Location: In person

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