Account Manager

Department:
Account Management

Location:
Cardiff, UK

Description
**Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.**
We're looking for a passionate Account Manager to join our team and play a key role in shaping long-term partnerships with our customers. In this role, you'll manage a portfolio of valued clients, help them achieve success, and identify new opportunities to grow our business together.

You'll be the trusted point of contact for your accounts — building strong relationships, understanding their goals, and ensuring they get the most value from our products and services

What that means day to day

• Develop and maintain strong, long-term relationships with clients, acting as their main point of contact.
• Build trusted partnerships with key senior business executives and stakeholders.
• Respond promptly to client queries, ensuring a high level of customer satisfaction.
• Identify and pursue new business opportunities within existing client accounts to drive growth.
• Work towards and achieve ambitious individual sales and retention targets.
• Build a strong internal network to support effective client management and uncover ongoing revenue opportunities.
• Maintain an in-depth understanding of client needs to ensure alignment with company solutions and strategy.

What you'll need to be successful
Proven experience as an Account Manager, Key Account Manager, Associate Account Manager, or in a similar client-facing role. Strong ability to communicate, present, and influence effectively at all levels, including executive and C-suite stakeholders.

Demonstrated track record of delivering client-focused solutions that meet business needs and drive customer satisfaction. Excellent organizational and multitasking skills, with the ability to manage multiple clients while maintaining high standards of service and attention to detail. Results-oriented, with a focus on client retention, relationship growth, and business success.

What you'll get in return
Alcumus has a
hybrid workplace policy,
where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day – an extra day to give back to yourself or your community

Cycle-to-work Scheme

Future Planning

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program – access to discounts and cashback

LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us

Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.