Conference and Events Assistant

Job Ref: INT24119

Branch: Mercure Maidstone Great Danes

Location: Mercure Maidstone Great Danes, Nr Maidstone

Contract type: Fixed Term

Hours: Part Time

Hours per week: 0

Posted date: 20/10/2025

Closing date: 22/11/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a Conference and Events Assistant, you'll be a key player in making sure all events and conferences run smoothly. Whether it's weddings, charity dinners, sports events, or any other event hosted in the hotel, your duties will include providing excellent customer service, serving food and beverages, maintaining high standards of service and presentation, preparing tea/coffee breaks with appropriate refreshments, addressing guest requests and special requirements, and keeping all working areas clean and tidy throughout the event.

What do we need from you?

• A passionate for hospitality and customer service
• You'll have excellent organisational, technical, and interpersonal skills, focused on delivering a first class event every time
• You must have strong communication skills to liaise with clients, suppliers, and relevant departments and be the first point of contact for a range of stakeholders
• Attention to detail, multitasking ability, and strong customer service skills are key
• Flexibility to work varied hours, including weekends
• Knowledge of health and safety regulations

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Please note, this is a temporary fixed-term contract until January 1st 2026.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Set amongst 26 acres of beautifully landscaped private gardens, the Mercure Maidstone Great Danes Hotel is the ideal location for a relaxing stay. Guests can enjoy a visit to the historic Leeds Castle, which is located just a stone throw from the hotel, and return to indulge in a meal of internationally inspired cuisine in The Arts Brasserie. Those looking to unwind can find solace in the Feel Good Health Club.

This hotel boasts some of the finest conference facilities in the area and is ideal for a short break, located in extensive grounds next to Leeds Castle. Further to this, Bluewater, one of Europe's largest shopping centres, is just over 20 miles away. The Channel ports and Eurotunnel are less than an hour away from the hotel, making an onward journey simple. Guests looking to remain close can enjoy a stroll in the hotel's extensive landscaped gardens before returning to the peaceful calm of the hotel.

The hotel is just five miles from Maidstone East railway station. Bluewater shopping centre is 23.5 miles away. The historic Leeds Castle is just next door. Ashford Eurostar terminal is 17 miles away and London is an hour by train.