Administrative Support Team Leader

About us

N-Able Services Case Management, part of the Frenkel Topping Group, is a renowned provider of case management and expert witness services across the United Kingdom. With a strong commitment to excellence, reliability, and customer satisfaction, we have built a solid reputation in the industry as a trusted partner for individuals and businesses alike.

At N-Able Services, we understand that efficient case management is delivered tailored to each individual. We place a paramount emphasis on recruiting individuals who demonstrate unwavering commitment to our clients. Having clients who have been with use from the very start and many others that have been with us for several years, is testament to the work we do and importance we place on building positive, collaborative relationships with our clients and their families.

As an employer, N-Able Services is committed to creating a positive and inclusive work environment that values and respects its employees. We believe in providing opportunities for growth, professional development, and recognition of achievements. Join our team and become a part of our mission to deliver exceptional case management services.

Visit our website at to learn more about our company and the services we provide.

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Purpose

The main purpose of this role is to lead and manage a team of administrators who support our health and social care professionals working with clients affected by catastrophic injuries throughout the North West, North Wales and North East. This role is responsible for ensuring the efficient delivery of high-quality support services that meet the needs of the business. As a key point of contact for internal stakeholders, the Administrative Support Team Leader ensures that the team operates effectively and consistently delivers a high standard of service. The ideal candidates will have excellent communication skills, the ability to lead a team and will be able to live out our values on a daily basis

All work undertaken must be compliant with Data Protection Act and the General Data Protection Regulations (GDPR). The organisation's confidentiality policy must be adhered to at all times.

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Key responsibilities

• Team leadership: lead, motivate and support the administration team to achieve departmental goals and service standards.
• Workflow coordination: allocate tasks, manage team workloads and monitor progress to ensure timely and efficient delivery of administrative services.
• Business requirement alignments: coordinate with internal stakeholders to understand business needs and ensure administrative support is aligned with company objectives.
• ​Performance management: conduct regular 1:1s, monitor individual performance and provide coaching, training and development opportunities for team member.
• Process improvement: identify and implement opportunities to streamline administrative processes and enhance service delivery.
• Quality assurance: ensure accuracy, consistency and compliance in all administrative processes.
• Problem solving: address operational challenges promptly and escalate issues where necessary to ensure smooth service delivery.
• Maintenance of records: ensuring compliance with company policies and procedures for document management.
• Building relationships: with clients through getting to know and understanding them.
• Recruitment: liaison with agencies under the guidance of the Case Manager to support the recruitment of support staff.
• Project coordination: assisting in the development and management of computer systems and spreadsheets for the maintenance and collation of information. Monitoring and maintain compliance of support worker's documents e.g. DBS, driving licence checks and training records.
• Data management: develop a deep understanding of the company's data and systems.

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Essential skills

• Proven experience in a similar Team Leader or Supervisor role.
• English and Maths qualification at GCSE level or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organisational and time management skills.
• Ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving skills.
• High level of discretion and professionalism.
• Display self-motivation, drive and enthusiasm.
• Possess a flexible approach to work.

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What we can offer you

• An attractive salary that reflects your experience.

• Access to different wellbeing initiatives such as Tooth Fairy, My Strength and Employee Assistance Programme which includes access to a 24/7 GP, get fit programme, mental health support and financial and legal support.

• Social events
• Cycle to work scheme.
• Access to Life Perks for cash back savings.

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Working conditions

• Full time position with standard office hours - 9am to 5pm, Monday to Friday.
• Occasional overtime may be required.
• ​Based on The Wirral, Egerton House, Birkenhead.

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​This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.

Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time refer to your manager.

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Why work for FTG?

At Frenkel Topping Group (FTG) are believe in living our values every day. We are committed to our values as set out below and if you share our passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.

• Give it heart - we've built an army of passionate and empathetic people who go the extra mile for their clients and team. Our caring gene is at the heart of every interaction we have. We deliver an end to end human experience.
• Show resilience – as individuals and a team we're inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for problem solving means we always find a way.
• ​Make it easy – we're a team of good people doing the right thing, always. We're pro-active and responsive and go above and beyond to make our client's lives easier.
• Act with integrity – we're always honest. We do what we say we'll do and we do it with great care and expertise. We are proud of our clients and our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.

• Respect – we treat our client and each other as individuals and we take the time to walk in that person's shows to understand how we can provide support. We assume good intentions and always bring a positive outlook.

• Think differently – we connect communities, champion collaboration in our industry and we're big on learning and development. We're big believers in nurturing grassroot talent. We look beyond FTG to do the best by our clients and plan for the future. We think bigger

We know that work is an important part of all of our lives, but we believe there's more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.

Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients – the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.

Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

​Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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Please submit your CV and cover letter to apply for this role.

Job Types: Full-time, Permanent

Pay: £29,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme

Work Location: In person