Event Inbox Assistant

3 days ago

London, Greater London, United Kingdom Seventy Events - Event Management Agency Full time

Summary:

Seventy Events is a growing, fast-paced events agency delivering exceptional experiences across the corporate and sporting sectors. With a consistently high level of delegate and client enquiries across multiple live projects, we're looking for dedicated event inbox support to help us manage communications with precision, pace, and professionalism.

Key responsibilities and accountabilities:

We are seeking a detail oriented, organised, and highly professional Event Inbox Assistant to support the management of up to 10 active event inboxes.

You'll act as a key communication point between clients, delegates, and internal teams - answering FAQs, updating live trackers, and ensuring all responses are accurate, timely, and in line with event tone and brand guidelines.

This is a vital support role in the smooth delivery of multiple live projects.

  • Monitor and manage multiple shared event inboxes daily
  • Respond to attendee enquiries using approved FAQ documents and templates
  • Liaise with internal teams and clients to escalate or clarify responses when needed
  • Update live response trackers to reflect communication progress
  • Maintain accuracy and professionalism in all written communications
  • Flag urgent issues or trends in enquiries to the event lead
  • Support the development and refinement of FAQs and response templates as projects evolve
  • Ensure all communications are aligned with event-specific tone, branding, and protocols
  • Assisting on reporting attendee data, including RSVP rates, attendance confirmations, dietary/access needs, and other key metrics

Skills & Experience Required:

  • Strong written communication skills with high attention to detail
  • Experience using Cvent is highly desired but not essential
  • Experience managing high volumes of email correspondence professionally
  • Familiarity with shared inbox tools (e.g. Outlook, Gmail) and cloud-based trackers (Google Sheets, Excel, etc.)
  • Experience in event operations or customer service (preferred but not essential)
  • Highly organised, reliable, and comfortable working independently across multiple projects
  • Able to adapt tone and language to suit different client brands
  • Discreet and professional with sensitive attendee or client information

Contract Details:

  • Contract type:
    This is a fixed-term employment contract for a period of six months,
    with the possibility of extension
  • Job title: Event Inbox Assistant
  • Salary offer: To be discussed depending on experience
  • Remuneration: Salary plus travel expenses paid for monthly and company workplace pension scheme (3% contribution from Seventy)
  • Annual leave: 10 days annual leave allowance
  • Start date: Early January 2026
  • Team: Working with Event Managers/Assistants
  • Reporting to: Event Managers

Hours are Monday to Friday 9.30am - 5.30pm with one hour for lunch but you will be expected to work extended hours (including some weekends) where necessary. For the foreseeable future, we are working remotely but you will be required to be available for on-site duties as and when required as well as face-to-face meetings, site visits and internal team meetings in London.

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