Customer Engagement Consultant

2 weeks ago

Birmingham, Birmingham, United Kingdom Empiric Student Property PLC Full time £25,000 - £40,000 per year
Are you an experienced Customer Engagement Consultant who relishes in making a great first impression? Do you have experience in sales or increasing revenue? Have you worked in Purpose Built Student Accommodation or a similar setting? If the answer is yes then we'd love to hear from you.

The role

As a Customer Engagement Consultant you will be responsible for revenue generation through managing all sales enquiries that come in through all contact channels. Ensure we deliver a service of excellence in all our interactions with our customers which leaves a lasting impression. Supporting the delivery of all sales and service campaigns throughout the operational cycle.

Qualifications and Experience

• Likely educated to minimum of A levels or equivalent with GCSE/O level or equivalent passes in English and Maths.

• Previous telesales, sales or customer service experience working to SLAs and/or KPIs including customer satisfaction, lead conversion/sales.

• Strong communication skills with the ability to adapt your style to a variety of individuals and dialects

• Ability to problem solve and provide solutions in order to resolve customer queries

• Ability to work collaboratively with teams across the organisation to achieve common business objectives

• Proficient in Microsoft packages

About us

At Hello Student our properties are some of the best in the market and our friendly and approachable colleagues get to know our students, so that we provide a more personal service.

This Hello Student approach - combined with the smaller size and individual character of our buildings - helps to build a strong sense of community, encouraging students to stay with us in future years. In short, we offer our students, "homes, not halls".

We've almost 100 purpose built student accommodation buildings, located in 29 cities in the UK. Over 9,000 students live with us and this is growing as we expand in 2026 and 2027.

Our buildings are in exceptional locations, often with great character and individuality. We choose sites close to the universities and amenities of the cities in which they're located.

Hello Student is a proud member of the Living Wage Foundation, we believe that a hard day's work deserves a fair day's so we've made an ongoing commitment to pay all our colleagues the Real Living Wage, higher than the National Living Wage set by Government

Hello Student is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Benefits;
  • 8% pension (7.5% employer / 0.5% employee) contribution
  • Life cover
  • Have your birthday off
  • Service Award Scheme (one day per year up to 5 years' service)
  • Access to Reward Gateway and enjoy discounts with a number of leading retailers
  • 25 days holiday entitlement (pro rata for part time colleagues)

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