AV Team Lead

3 days ago

London, Greater London, United Kingdom Rafferty Resourcing Full time £40,000 - £65,000 per year


AV Team Lead Central London (Onsite)

Full-Time, Permanent

Are you an experienced onsite AV professional ready to step into a leadership role? Rafferty Resourcing is recruiting for an AV Team Lead to oversee a high-performing onsite Audio Visual operation for a prestigious corporate environment in Central London.

This is a fantastic opportunity for someone who thrives in a fast-paced, client-facing setting and is passionate about delivering exceptional AV and video conferencing support.

The Role:

As the AV Team Lead, you will be responsible for overseeing the day-to-day delivery of onsite AV support, ensuring seamless operation of meeting spaces, events, and video conferencing systems. You'll lead, mentor, and coordinate a team of technicians while acting as the key onsite contact for the client. This position blends hands-on technical expertise with team leadership, service excellence, and client relationship management.

Key Responsibilities:

Lead, mentor, and support a team of onsite AV technicians

Manage daily operations to ensure full coverage across rotating shifts

Act as the primary onsite contact for all AV services, requests, and escalations

Oversee the setup and smooth running of meetings and corporate events

Ensure service delivery aligns with SLAs, KPIs, and client expectations

Perform quality checks, equipment audits, and preventative maintenance

Work closely with IT, facilities, and external vendors on escalations and upgrades

Support new technology rollouts and provide user training where required

Ensure compliance with all onsite health, safety, and security procedures

Coordinate staff rotas, holiday cover, and shift patterns

Shift Pattern:

The AV team operates a rotating weekly shift pattern:

07:00 15:00

08:00 16:00

11:00 19:00

Flexibility is essential to provide full coverage across operational hours.

Skills & Experience:

Strong technical expertise across AV & VC systems (Teams Rooms, Yealink, Poly, Crestron, QSC, etc.)

Proven experience supervising or leading a small AV team

Excellent communication and customer service skills

Strong organisational ability with a proactive, solutions-driven mindset

Comfortable working under pressure and managing multiple priorities

Knowledge of AV-over-IP or basic networking principles (advantageous)

Professional, approachable, and confident in a corporate environment

AVIXA CTS / CTS-I certification (highly desirable)

If you're ready to take the next step in your AV career and want to lead an onsite team delivering world-class support, we'd love to hear from you.


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