Sales & Customer Service Administrator
7 days ago
We are looking for an experienced 'Sales & Customer Service Administrator' to join our award winning team at the British Ironwork Centre in Oswestry, Shropshire.
The role will include but not be limited to:
- Managing and converting incoming enquiries
- Managing customer expectations, working closely with other departments within the business to retain and complete orders
- Managing general customer calls & enquiries. Providing high levels of customer service & care.
- General sales & customer service related duties
- Investigating and solving customer issues, which may be complex or passed on by other members of the team
- Handling customer complaints, ensuring positive outcomes where possible combined with online reputation management
- Generating positive online citations
- Developing company sales processes
- Keeping accurate records of discussions or correspondence with customers
- Producing written information for customers
- Writing reports analysing the customer service provided, ensuring continuous improvement and streamlining of company processes
- Improving customer service procedures, policies and standards
- Learning about the organisation's products or services and keeping up to date with changes
- Supporting other areas of the business when required
The ideal candidate must have experience and an enthusiastic & energetic approach. Good communication skills are essential, both written and verbal. We are looking for an individual with a passion for high levels of customer service and the ability to multitask in a busy, fast paced environment.
Due to our location the successful candidate must have means of transport.
Friendly, supportive and FUN working environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Oswestry SY11 4JH: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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