Customer Innovation Scientist

2 weeks ago

Launceston, Cornwall, United Kingdom James Cropper Advanced Materials Full time £60,000 - £80,000 per year

Are you a technically skilled innovator with a passion for customer-focused product development? Do you thrive in a collaborative environment where science meets sustainability and commercial impact?

James Cropper Advanced Materials
is seeking a
Customer Innovation Scientist
to lead the charge in developing tailored solutions for our customers, driving innovation that fuels business growth. Based in onsite in
Launceston
, this
permanent role
offers the opportunity to work at the forefront of advanced materials, supporting global industries with cutting-edge, sustainable technologies within the hydrogen economy

What You'll Do

  • Lead customer-focused new product development projects from concept to commercialisation.
  • Collaborate with customers, suppliers, and internal teams to deliver bespoke solutions aligned with end-use requirements.
  • Provide technical guidance on process optimisation, troubleshooting, and continuous improvement.
  • Manage laboratory and pilot line activities, ensuring robust scale-up and quality standards.
  • Build trusted relationships with customers and internal stakeholders, becoming a technical advisor in your field.
  • Apply Six Sigma and practical problem-solving principles to design and trial new products.
  • Support strategic initiatives including export control, IP management, and chemical safety compliance.
  • Carry out structured, repetitive practical processes requiring a high level of attention to detail and commitment to quality.
  • Travel on occasion to customers and trade shows as required

What You'll Bring

Essential:

  • A degree or higher in Chemistry
  • Experience in a technical role, ideally within materials science or a related field.

Desirable:

  • Lean/Six Sigma Green Belt or Design for Six Sigma qualification.
  • PRINCE2 Foundation or equivalent project management training.
  • Advanced data analysis skills including DOE and process capability assessment.

Who You Are

  • Customer-focused with a proactive, solution-driven mindset.
  • Organised, confident, and able to manage multiple projects with urgency and precision.
  • A strong communicator with the ability to influence across technical and commercial teams.
  • Passionate about innovation, sustainability, and continuous improvement.

Why Join Us?

At James Cropper, we combine over 180 years of heritage with a bold vision for the future. You'll be part of a team that values creativity, collaboration, and technical excellence—working on projects that make a real impact across industries.

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