Customer Innovation Scientist

2 weeks ago


Launceston, United Kingdom ACS Performance Full time

Role: Customer Innovation ScientistLocation: LauncestonEmployment: Permanent Overview:This position would suit a technically minded scientist who enjoys solving real-world customer challenges through innovation. The role focuses on developing and scaling new material solutions for a wide range of industrial applications, particularly in sustainable and emerging technologies. It combines hands-on laboratory work, customer collaboration, and technical project management. Key Responsibilities: Lead and manage customer-driven product development projects from concept through to commercialisation.Work directly with customers, suppliers, and internal teams to create tailored, high-performance materials aligned with specific end-use needs.Provide technical input on process optimisation, troubleshooting, and continuous improvement initiatives.Manage laboratory and pilot-scale trials, ensuring consistent quality and successful scale-up.Use structured problem-solving tools (such as Six Sigma) to design experiments and analyse performance data.Support wider business priorities, including compliance, IP management, and safety protocols.Build strong technical relationships with customers, becoming a trusted advisor and key point of contact.Occasionally travel to customer sites or indust...



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