Programme Manager

About the Role:

As a Programme Manager, you will change leaders who change the world by bringing together all programme components and supporting our clients, team, and faculty to deliver a transformative learning experience to our participants.

The role holder will be based in the Open Programmes team that manages the delivery of open enrolment Executive Education programmes. The successful applicant will be responsible for the detailed end-to-end project management and on-site delivery or launch of a digital product of a range of programmes for senior executives from local, national, and global organisations.

Some programme schedules will be outside normal working hours, including weekends, and the flow of work may not follow a regular working week. Nevertheless, we understand the importance of flexibility in managing work-life balance; our structure includes flexible working hours to accommodate individual needs and preferences.

Project and event management

• Own the project management of an assigned portfolio of learning programmes to deliver to agreed timescales, budgets, and at high quality following agreed quality indicators and initiatives.
• Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme.
• Independently coordinate and manage administrative arrangements for a portfolio of programmes, including but not limited to booking and securing accommodation, travel, catering, audio-visual (AV), entertainment, dinners, setup and maintenance of a virtual learning environment (VLE).
• In co-operation with Business Development colleagues and Learning Designers, confirm terms and conditions with contributing faculty and external speakers, ensuring teaching materials are received, reviewed and, when necessary, translated in a timely manner.
• During programme events, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the event including co-ordinating with faculty, external providers/contributors, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants including out-of-hour event set-up and networking commitments.
• Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely.

Stakeholder management

• Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty of the Business School, to build our reputation as a pre-eminent provider of executive education programmes.
• Manage internal and external stakeholders with confidence and diplomacy.
• Manage all aspects of service for our clients to a very high standard and provide first-class customer service for our clients and programme participants.
• Identify suitable service providers, including programme venues, hotels and Colleges to ensure participants' and clients' needs are met.

Communication and information

• Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage.
• Schedule and lead, in collaboration with learning designers and Academic Programme Directors, roundtables and rehearsals with the entire faculty team ahead of each programme delivery.
• Collate, analyse, and distribute feedback to the Academic Programme Director and other stakeholders as appropriate, and chair debrief meetings for each programme for continuous improvement of our portfolio.
• Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations.

Additionally

• Contribute effectively to JBSEEL values and team activities.
• Participate in and contribute to special projects where relevant.

About you:

Our ideal candidate should have the following qualities, skills and attributes.

Education and qualifications:

• Graduate level or equivalent qualification/experience.
• Formal project management qualification (e.g. APM, Prince 2, Agile or other) or equivalent experience - desirable

Additional requirements

• Customer-centric approach to working with an understanding of the requirements of event management, preferably in an educational setting.
• Willingness to, alongside other team members, take ownership of all aspects of quality of our programmes and ability to drive team towards continuous improvement.
• Be highly organised, demonstrating experience of managing multiple deadlines.
• Good knowledge and understanding of modern office and learning technology.
• An understanding that some programme schedules will be outside normal working hours, including weekends, and that the flow of work may not follow a regular working week.

Other Information:

This is a full-time, permanent position. There will be a six-month probationary period. Salary will be in the range of £33,361-£41,474 per annum Working hours are 40 hours per week. This is hybrid role, with a current company-wide requirement of a minimum of two working days from our office in Cambridge, however the successful candidate will be expected to attend the office more regularly than this should business demand require. Flexible working patterns and schedules are supported.

The deadline for applications is 23:59 on 3 December 2025.