Events Manager

ABOUT GLENAPP CASTLE

Glenapp Castle is a luxury Relais & Châteaux, Five Red Star hotel set on a 110-acre estate on the Ayrshire coast. The Castle is known for its warm, personal service, its 3 AA Rosette dining, and its distinctive blend of heritage and innovation. Over recent years, Glenapp has expanded significantly while maintaining its commitment to exceptional, thoughtfully curated guest experiences.

The estate features historic gardens dating back 200 years, a beautiful Victorian glasshouse, and a celebrated walled garden that supplies much of the Castle's herbs, vegetables, and flowers. Its remote South West Scotland location gives access to outstanding local producers and dramatic natural landscapes, including the iconic Ailsa Craig.

Recent developments include the creation of The Endeavour Penthouse, a four-bedroom private apartment with butler service and private dining, and the launch of the Azalea Restaurant & Events Space, offering relaxed dining and flexible capacity for up to 100 guests. Glenapp is also home to the innovative Sea Safari experience, a multi-day culinary and wildlife adventure across remote Scottish islands.

Owned by the Truestone Group, a social impact venture capital firm dedicated to building sustainable businesses that pursue not only profitability but also measurable positive outcomes for people, the environment, and the creation of thriving, enduring cultures.

With continued investment and a growing portfolio of experiences, Glenapp Castle has become a unique destination for luxury stays, immersive activities, and memorable events—providing an inspiring environment in which to shape and deliver exceptional celebrations and occasions.

ROLE OVERVIEW

The Role

We are seeking an Events Manager (12-month Maternity Cover – February February 2027) to join our senior management team. This role is highly planning-focused, requiring vision, organisation, and creativity to design and deliver our unique weddings and events.

Events range from weddings, celebrations, exclusive-use experiences, and corporate gatherings. The Events Manager will act as the central planner and coordinator, ensuring every detail is meticulously prepared and communicated across departments to deliver Glenapp's five-star standards. Once all details are finalised, the Event & Wedding Planning Manager hands over to the Operations team for delivery on the day.

The ideal candidate is highly organised, detail-driven, and thrives in a luxury hospitality environment where elevated service, discretion, and precision are essential.

KEY RESPONSIBILITIES

Strategic Planning & Leadership

• Serve as the primary point of contact for wedding and event clients from sales confirmation through to final handover.
• Conduct detailed consultations to understand client vision, preferences, and requirements.
• Create tailored event timelines and planning schedules.
• Maintain frequent, proactive communication with clients, providing expert guidance and reassurance throughout the planning process.
• Arrange menu tastings, site visits, supplier walk-throughs, and planning meetings.
• Manage and mentor the Event Coordinator to ensure excellence in delivery.

Event Planning & Administration

• Act as the lead client contact for all pre-event planning once contracted.
• Create detailed Master Event Sheets (MES) to guide operational teams.
• Ensure accurate client information is captured in hotel systems (CLOCK, ResDiary, Checkfront).
• Manage rooming lists, billing, invoicing, and payment timelines.
• Maintain clear communication with all departments to ensure seamless execution.
• Produce client-facing documentation including timelines, cost summaries, and contracts.
• Monitor supplier costs, terms, and invoicing.
• Provide weekly reporting on event planning status.
• Liaise with trusted suppliers & external vendors.

CANDIDATE PROFILE

Qualifications & Experience

• Senior experience in event planning within luxury wedding, hotels or luxury event planning.
• Proven success in delivering profitable events and building customer loyalty ideally within a five-star environment.
• Strong organisational ability with meticulous attention to details.
• High emotional intelligence and ability to manage clients expectations with finesse.
• Confidence in handling multiple event planning simultaneously.
• Strong track record of creating memorable guest experiences.
• Exceptional communication and leadership skills.
• Proficiency in event management software and Microsoft office.

Skills & Attributes

• High level of computer literacy (Microsoft Office and event management software).
• Outstanding organisational and interpersonal skills.
• Warm, polished Proficiency in event management software and Microsoft office.
• Ability to manage multiple projects with precision and attention to detail.
• Professional, ethical, and service-oriented approach.
• Flexibility to work weekends, holidays, or overtime when required.

WHY GLENAPP CASTLE?

• Opportunity to work within a prestigious Five Red Star property during an exciting growth phase.
• Competitive salary and benefits package, benchmarked in the upper quartile for comparable roles.
• Live-in accommodation available.
• Complimentary staff meals during working hours and 50% off food in Glenapp Castle restaurants
• Employee of the quarter award including a 2-night stay at a POB hotel with £500 to spend on food & beverage
• Prestigious hotel discounts: Relais & Châteaux: stays at £100/€100 per night plus 25% off dining. Luxury Scotland: £75 per room per night. POB Hotels: £150 bed & breakfast per night with 20% off food, drink, and spa treatments

INTERESTED?

To find out more or to apply, please contact: Paige Hill, Events Manager -

Job Type: Fixed term contract

Contract length: 12 months

Pay: £39,000.00-£45,000.00 per year

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person