Reservation & Coordinator

2 weeks ago

Turnberry Girvan KA LT UK, United Kingdom Events Full time £25,000 - £40,000 per year

Trump Turnberry is ready to receive applications from exceptional, talented Event Specialist to join our legendary team.

Position Purpose
To effectively and intricately plan all Resort events and off-site functions which includes but is not limited to corporate conferences, weddings, corporate golf days, incentives and social events. To exude professional, efficient, friendly, detailed, and timely service to all internal and external clients and guests. Maximise revenues by ensuring effective booking, forecasting, planning, billing, and up-selling of resort products and services.

Essential Functions

  • Effectively co-ordinate all group and wedding business, working on own dedicated events and supporting other team members with their assigned events - liaise with the sales and group sales departments ensuring efficient transition for each contracted event, manage clients through the planning stages, take responsibility of all payment deadlines, present detailed documentation to support the operational departments with execution, ensure final invoice payment is collected and future event secured prior to departure.

  • To ensure high levels of system accuracy including but not limited to booking details, group accommodation, banqueting and golf/spa/leisure forecasting, bedroom room type balancing, rate code building and modifying, business block notes and activities, event resource and item management. 

  • Build strong professional business relationships with all customers, clients, vendors and Resort associates ensuring 5 star service is delivered at all times, and an approachable demeanour is always portrayed.

  • To ensure that all Event summaries and banqueting event orders produced are done so with a high level of accuracy, signed off by the client, and distributed internally in accordance with company timelines.

Qualification Standards
  • Must be eligible to work within the UK
  • Must be able to communicate comfortably in both written and spoken English
  • A qualification in Events Management / Hospitality is preferred
  • Must be proactive and able to work within a team as well as individually
  • Must be a self-starter with excellent organizational skills
  • Previous experience within a similar role is preferred
Benefits include
  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
  • Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

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