Employee Relations Complex Cases and Change Manager

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

As the Employee Relations Manager for Complex Cases & Change Management is to lead our complex employee case management, provide expert guidance to leaders and senior stakeholders, and drive change programmes and initiatives. Your role will be critical in managing high-risk and high-profile cases, partnering with leadership on sensitive people issues, and ensuring our ER strategy evolves and is aligned to our People Strategy and supports the delivery of Burberry Forward.

In your role you will focus on:

Complex Case Management & Escalations 

• Lead the resolution of complex and high-risk employee relations cases, including disciplinary, resolution, performance, conduct and some high-risk Burberry Confidential. 
• Provide expert risk assessment and mitigation advice on employment law implications and reputational impact in collaboration with internal employment law team. 
• Ensure cases are handled in line with legal framework, Burberry Policies but encompassing commercial needs in any advice. 
• Where required take a lead on high profile or high-risk investigations, provide regular comprehensive update to stakeholders and provide comprehensive investigation reports with business recommendations. 

Stakeholder Engagement

• Act as a trusted advisor to senior leaders and HR Business Partners on sensitive ER matters. 
• Influence and guide decision-making by presenting clear, pragmatic, and legally sound recommendations while being sensitive to the commercial and operational impact of any decisions. 
• Build strong relationships with internal stakeholders, including Employee Services, B:Managers Advisory Service, HRBP, COEs 

Change Programme Delivery

• Manage the implementation and execution of ER-related change initiatives (e.g., policy updates, organizational restructures, legislation changes which may impact ways of working). 
• Where required take a lead ER role on executing change programmes such as consultations related to business transformation or reorganizations. 
• Support leadership teams through periods of change with clear communication strategies and robust ER frameworks. 

Data & Reporting

• Maintain accurate records of complex ER cases to ensure legal compliance and risk management. 
• Analyse ER trends to identify systemic issues and develop preventative strategies in collaboration with HRBPs and COEs. 
• Proactively escalate risks to relevant senior stakeholders. 
• Contribute to policy development initiatives and line manager upskilling 

• Proven experience in employee relations management, ideally across multiple sectors (manufacturing, corporate and retail) 
• Strong knowledge of employment law and HR best practices in the UK. Knowledge of EMEIA jurisdictions would be beneficial 
• Demonstrated ability to manage and resolve complex cases sensitively and efficiently. 
• Exceptional communication and stakeholder management skills. 
• Experience on leading on complex and high-profile investigations and senior stakeholder management in the process. 
• Experience in delivering or supporting large-scale change or transformation programmes. 
• Strong analytical and problem-solving capabilities. 
• Ability to think critically and provide creative solutions to escalations while mitigating legal risks 
• Courage to challenge and guide leaders through risk management 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.