Employee Relations Consultant

1 week ago

London, Greater London, United Kingdom Selfridges Full time £30,000 - £50,000 per year

Job Introduction

As The Employee Relations Consultant, You Will

  • Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.
  • Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.
  • Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.
  • Demonstrates empathy and objectivity when supporting ER matters
  • Influence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.
  • Design and deliver training for line managers to assist them in improving their employee relations skills and capability
  • Create template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.
  • Escalate more complex cases to the Employee Relations Lead.
  • Maintain up to date knowledge of employment legislation and company policy and procedure
  • Keep accurate and timely information in line with GDPR
  • Maintaining policy and procedure in line with best practice and Selfridges Values
  • Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team.
  • Work with the internal communications team to communicate all policy changes to the wider business
  • Keeps self and team up to date on relevant legal changes and any impact on policy and procedure

ER data capture and analysis

  • Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.
  • Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business
  • Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases

Systems and administration

  • Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant
  • Upload closed employee relations cases to HR safe on a regular basis
  • Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise
  • Process employee relations invoices for Senior Employee Relations Lead

A Bit About You

  • Prior experience of managing a high volume of Employee Relations cases
  • Excellent interpersonal and communication skills, both written and verbal.
  • An ability to operate at pace and manage multiple cases at any one time
  • Have an empathetic and objective approach to case management
  • Ability to build and maintain effective working relationships at all levels
  • Excellent analytical and organisational skills, with good attention to detail
  • Ability to make decisions using good judgement; pragmatic approach to problem solving
  • Operate with professionalism and discretion, ensuring confidentiality
  • Good general IT skills including Microsoft Excel, Word and PowerPoint

Selfridges

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