HR Administrator

Job description

As a Council we have bold ambitions for our city and our people are key to delivering excellent services. We are looking for a customer-focused individual(s) to join our People Team, with a focus on delivering first line HR advice and support to Sheffield City Council employees and managers, and escalation of more complex queries to colleagues in the People Team.

The role will require you:

• To deal with HR-related queries and requests for advice. This will involve call handling and mailbox administration, and an ability to interpret policy and guidance to provide an appropriate level of advice in a professional manner.
• To maintain accurate records of requests for advice and support, including working with a Case Management System and a Storm Telephony System.
• To be able to manage your own workload ensuring responses to and escalation of queries are completed in line with required service standards.
• To take a customer-focused approach to ensure responses are provided which are accurate, clear and understandable.
• Monitor and progress-chase queries that have been escalated or where requests for advice have been made, to ensure the required service standards are met.
• To demonstrate an appetite for learning to enable you to develop in this role.

The service receives a high volume of calls and customer enquiries from employees and managers, so you will therefore need to have:

Excellent customer service skills

• Be highly organised, and confident in undertaking transactional processes
• Able to work at pace and with accuracy.

In return, you'll be supported by an experienced team and have the right training to thrive in your new job.

Informal enquires to:

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more here New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Job reference

REQ003851

Date posted

17/11/2025

Application closing date

23/11/2025

Location

Sheffield

Salary

Grade 4 £26,403 to £28,598

Package

Temporary to 31/03/26

Contractual hours

37

Basis

Blank

Job category/type

Administration