Stakeholder Manager

5 days ago

Manchester, New Hampshire, United Kingdom infrasearch. Full time

Stakeholder Manager

Manchester

£55K - £65K (negotiable), 25% bonus, company pension, private medical, hybrid working

Overview

Our client, a leading investor, is seeking an experienced and proactive
Stakeholder Manager
to lead their strategy for managing relationships and collaboration across all project stakeholders for a high profile infrastructure project. This role ensures effective engagement, partnership performance, and continuous improvement through the implementation of the Project's
Collaborative Management System
and
ISO 44001 certification
.

The successful candidate will champion collaborative behaviours, drive customer satisfaction, and ensure stakeholder alignment throughout the delivery of complex infrastructure projects.

Key Responsibilities

ISO Collaborative Business Relationship Management)

  • Develop, maintain, and improve the Project's Collaborative Management System, ensuring ongoing ISO 44001 certification.
  • Liaise with external advisers and auditors, coordinating audits and evidence collation for compliance.
  • Manage the Relationship Management Plan and embed collaborative principles across all stakeholders.
  • Lead behavioural programmes and cultural initiatives to enhance collaboration and trust.

Stakeholder Management & Collaboration

  • Proactively manage relationships with shareholders, directors, project partners, funders, technical advisers, contractors, and community stakeholders.
  • Represent our client at key meetings, ensuring effective communication, documentation, and decision-making.
  • Coordinate stakeholder engagement strategies that strengthen relationships and align objectives.

Supply Chain Oversight

  • Monitor and evaluate supply chain performance, ensuring compliance with project documents and early intervention on emerging issues.
  • Conduct audits, site visits, and collaboration meetings to promote transparency and performance improvement.

Customer & Community Engagement

  • Lead customer satisfaction initiatives, ensuring performance against KPIs and effective complaint resolution.
  • Oversee contractor engagement plans and challenge areas of underperformance.
  • Support community and social value programmes, ensuring the project delivers positive local impact.

Governance & Performance

  • Coordinate internal and external reporting, providing clear oversight of stakeholder and project performance.
  • Collaborate closely with the Independent Technical Adviser, Approved Assurer, and Lenders Technical Adviser to maintain strong alignment and accountability.

Qualifications & Experience

Essential:

  • Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
  • Minimum 5+ years in a stakeholder or relationship management role within large, project-based or infrastructure environments.
  • Demonstrated success in stakeholder engagement, relationship building, and collaborative project delivery.
  • Proven experience implementing or maintaining ISO 44001 certification.
  • Strong understanding of project governance, performance evaluation, and supply chain management.
  • Skilled in customer satisfaction frameworks, KPI monitoring, and complaint resolution.

Desirable:

  • Knowledge of social value and community engagement strategies.
  • Excellent communication, leadership, and influencing skills.
  • Strong problem-solving and organisational abilities.

Why Apply:

As Stakeholder Manager, you'll play a central role in fostering strong partnerships, building trust, and ensuring that our projects deliver long-term value to our client's partners, customers, and communities.

To Apply:

Please submit your CV to the link

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