CSA (Customer Service Associate)

7 days ago

Wimborne BH, United Kingdom Teachers Building Society Full time £18,000 - £26,775 per year

CSA (Customer Service Associate)

Location: Wimborne, Dorset / Hybrid

Full Time - 35 hours per week (Monday - Friday, 9:00am-5:00pm)

Salary: Up to £26,775 per annum DOE

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will provide telephone and administration support to the Society's new and existing savings and mortgage customers.

You will speak to savings customers, to help them service new or existing accounts, as well as handling general mortgage enquiries. You will also provide accurate and sometimes technical administration.

Responsibilities

  • Process all department transactions efficiently, accurately and within agreed Service Levels
  • Adhere to the Society's procedures in all areas of the role
  • Provide support to customers using the Society's online functionality
  • Recognise and action lead opportunities for the Society
  • Provide support to the retention officer role (to include customer contact, follow up calls etc.)
  • Produce reports and management information as and when requested
  • Be aware of any risks to the Society at all times and act within the Society's reporting guidelines
  • Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly
  • Be responsible for managing own daily workload and tasks
  • Be able to multi task and meet department service levels
  • Deal with telephone and face to face enquiries received within the department promptly, ensuring that a high standard of customer service is provided
  • Use initiative in identifying any practice and process improvements
  • Assist with system testing when required
  • You must act to deliver good outcomes for retail customers

Qualifications

  • Proven experience in a customer service role within financial services is preferred.
  • Strong data entry skills with a keen eye for detail.
  • Excellent communication skills with the ability to articulate information clearly and effectively.
  • Strong analytical skills to assess situations and provide appropriate solutions.
  • A positive attitude with a willingness to learn and adapt in a fast-paced environment.

What We Offer

  • Competitive salary and annual performance bonus
  • Comprehensive training and ongoing professional development
  • 27 days' holiday + bank holidays
  • Pension scheme and life assurance
  • Employee wellbeing scheme
  • Opportunities for career progression within a growing organisation

How to Apply

Ready to take the next step in your career? Apply now with your CV and a short cover letter telling us why you'd be a great fit for our team.

Job Type: Full-time

Pay: Up to £26,775.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Referral programme
  • Work from home

Work Location: Hybrid remote in Wimborne BH21

Reference ID: CSA

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