Ecommerce Manager

7 days ago


London Area, United Kingdom FMCG Exec Full time

Ecommerce Manager – Music & Merchandise

Central London (4 days in-office)

Up to £45,000 per year + benefits

Shopify | Music Industry | Customer Experience

We're hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They're looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.

What You'll Do:

  • Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys
  • Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences
  • Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth
  • Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support
  • Optimise product listings, pricing, and inventory to maximise sales

What We're Looking For:

  • 3–5 years' experience in e-commerce, ideally with Shopify
  • Strong operational and analytical skills
  • Experience with customer support tools and direct-to-fan service
  • A passion for music and digital commerce
  • Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms

Why Apply?

  • Join a creative, fast-paced team at the intersection of music, media, and e-commerce
  • Work in a vibrant central London office (Oxford Circus) 4 days a week
  • Be part of exciting campaigns for some of the world's most iconic music artists

Apply now or message us to learn more.



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