Staff Production Infrastructure Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Develop internal tools and utilities using Python or Golang to support and enhance our systems, while utilizing Puppet and Ansible to build and maintain a configuration management pipeline that is safe, fast, and observable.
• Manage and maintain mission-critical Tier-0 services, including DNS, DHCP, and LDAP, ensuring high availability and reliability.
• Oversee the operation of a large-scale hybrid cloud infrastructure consisting of bare metal and VMs.
• Collaborate with a team that adopts an "everything as code" approach, writing, reviewing, and deploying configurations.
• Write test plans and automate tests for declarative infrastructure across multiple cloud environments.
• Build orchestration workflows leveraging the capabilities of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies, and methodologies.
• Lead and support migration projects, including VM migrations from VMware to OpenStack or other cloud platforms.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet or Ansible.
• Hands-on experience with RedHat OpenStack, including deployment, management, and troubleshooting.
• Strong expertise in migrating VMs from VMware to OpenStack or other cloud environments.
• Proven ability to maintain and improve automation processes, with experience in scripting and developing solutions in Python or Golang.
• A deep understanding of Linux servers and core systems services, including DNS, DHCP, LDAP, networking, storage, and software packaging.
• Ability to document and communicate systems architecture effectively.
• Comfort and proficiency in designing, writing, and debugging code in a collaborative team environment, with experience writing test specifications and understanding of test automation fundamentals.
• Experience with a variety of open-source tools used in the operation of production computing environments.
• Problem-solving skills and the ability to investigate deeply into the internals of DevOps tools and systems technologies.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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