Care Coordinator

2 days ago

Colwyn Bay LL, United Kingdom Tereen Full time

* Please note: We do not offer sponsorship. UK based applicants only. Care experience essential. Driving licence and car essential *

We are currently recruiting for a Care Coordinator to work from our office in Colwyn Bay.

Duties to include:

  • Answering incoming telephone calls
  • Accepting, allocating and processing referrals for new work efficiently
  • Accepting and processing changes and amendments to existing care packages
  • Assigning care workers to clients, whilst working within the standards and requirements of the company
  • Ensuring all runs and working patterns meet the needs of the company, clients and care workers
  • Ensuring mileage and distance travelled is monitored
  • Ensuring adequate cover is available for sickness, absenteeism or holidays
  • Work with the colleagues to pre-empt recruitment needs
  • To ensure work is allocated fairly and appropriately
  • Working with other members of the team to ensure high quality service provision
  • Liaising with clients and care workers to ensure an efficient service provision
  • Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant
  • Preparation of reports as required by the company
  • Ensuring care worker rotas are completed
  • Participate with the On call on rota with the management team
  • Providing personal care to clients during periods of staff absence

The candidate should have excellent communication skills, professional telephone manner and excellent IT skills

Hours are mainly between 9am - 5pm Monday to Friday. Flexibility is needed outside of these times to meet business needs and could involve early morning, evening or weekend work.

Applicants will hold a minimum level 2 qualification in care and be committed to working towards a level 3 qualification.

A driving licence and car are essential for this role, as is the ability to work as part of a team and independently

Job Type: Full-time

Pay: £29,000.00 per year

Benefits:

  • Health & wellbeing programme
  • On-site parking

Application question(s):

  • Do you have a vehicle that can be used for work?

Experience:

  • providing care: 2 years (required)
  • a senior role in home care: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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